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  • 1.  update data for message.message.body

    Posted 06-14-2021 04:26
      |   view attached
    No replies, thread closed.
    Dear experts 

    i have issue with update data . if i have single value to update data for example  update data 1 -= Flow.CaseID it working i do data action 
    if i have 2 update data action like below 

    update data 1 = Flow.CaseID
    update data 2 = Flow.Description

    in different state of message it gives  error 

    how can i achieve this 

    rename attached flow to : .i3InboundMessage
    Regards 

    #ArchitectureandDesign

    ------------------------------
    Noufal Ebrahim
    SMASCO
    ------------------------------

    Attachment(s)

    txt
    test.txt   99 KB 1 version


  • 2.  RE: update data for message.message.body

    Posted 06-14-2021 15:28
    No replies, thread closed.
    I am guessing you are not getting what you expect from message.message.senderaddress

    I suggest you use a reply with that information so you can see what is being read by that attribute between the different states.  Also, read in the attributes in initial state and then save as Flow attributes to be used in the other states.  I also would suggest you place that Data Action in a Common Module to allow you to have the same processing of the information.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: update data for message.message.body

    Posted 06-16-2021 01:51
    No replies, thread closed.
    Hi Robert , 

    Thank you for reply . let me explain what i am looking .

    Example of Conversation 

    ----------------

    Customer : Hi 
    Message Flow :  Hi Customer , Please type 1 for Inquiry and 2 for Complaint
    Customer : 2
    Message Flow : Please Enter your Customer ID 
    Customer : 123456 
    {i am taking this to variable Flow.CID = Message.Message.Body on update data}
    Message Flow : Please type your complaint 
    Customer : i have an issue with ATM card 
    {i am taking this to variable Flow.Complaint= Message.Message.Body on update data}


    in data action i have to give Flow.CID and Flow.Complaint as input  which is not working.


    ------------------------------
    Noufal Ebrahim
    Saudi Manpower Solutions Co.
    ------------------------------

    Original Message


  • 4.  RE: update data for message.message.body

    Posted 06-16-2021 02:08
    No replies, thread closed.
    You won't be able to get the multiple messages in the same flow without a bot flow.  There is no concept of wait for response in the messaging flows.  You can easily do this in a bot flow.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 5.  RE: update data for message.message.body

    Posted 06-16-2021 08:09
    No replies, thread closed.
    Not sure , i believe we can achieve this on state level 

    by the way BOT is Extra paid Service right

    ------------------------------
    Noufal Ebrahim
    Saudi Manpower Solutions Co.
    ------------------------------

    Original Message


  • 6.  RE: update data for message.message.body

    Posted 06-16-2021 10:25
    No replies, thread closed.
    Bot Flows have a very minimal charge for sessions and turns as described in the resource center.  They are the only way you can "hold" the conversation open with messaging.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 7.  RE: update data for message.message.body

    Posted 06-24-2021 03:11
    No replies, thread closed.
    dear experts ,

    you kind input please

    ------------------------------
    Noufal Ebrahim
    Saudi Manpower Solutions Co.
    ------------------------------

    Original Message


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