Summary
The default value of the article.kilobytes.max configuration has been updated from 300KB to 190KB to align with the actual enforced limit.
Effective Date
Friday, July 18, 2025
Details
The referenced limit value for article maximum size is not currently utilized in operational processes, as it has been hardcoded within the service's codebase.
During the implementation of an update to the default limit on article maximum size in the previous year, the limit was modified from 300KB to 190KB within the codebase to reflect the actual limitation. The corresponding configuration refresh was not included as part of this update.
Customer Impact
- No impact to customer operations or service functionality.
- The effective hardcoded limit of 190KB has been consistently enforced.
- Customer workflows are unaffected.
- This change is intended to bring the configuration and documentation in line with actual system behavior, thereby reducing confusion around article upload size restrictions.
Impacted Resources
POST api/v2/knowledge/knowledgebases/{knowledgeBaseId}/documents/{documentId}/variations
PATCH api/v2/knowledge/knowledgebases/{knowledgeBaseId}/documents/{documentId}/variations/{documentVariationId}
Issue References
[GKC-17888]
Contacts
Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.