Genesys Cloud - Developer Community!

Is there a way through API to change the divisions that is assigned to an Interaction. Our use case is that we have an interaction that has inherited divisions through flows, queues and agent. Is it possible to remove some of these divisions from the interaction through an API call?

#API/Integrations

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Eystein Kylland
Systemutvikler Genesys Applikasjonsspesialist
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Hello Eystein,

I was checking out our API Explorer, but I did not immediately see any way to do this. I've moved your question over to our Genesys Cloud - Developer Community to see if any of the experts here have a good idea of how to accomplish this.

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Jason Kleitz
Online Community Manager/Moderator
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Hello,

No, it is not possible change the divisions assigned to a conversation.

Regards,

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Jerome Saint-Marc
Senior Development Support Engineer
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