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  • 1.  Update Divisions of Wrap-Up Codes in Bulk Via APIs

    Posted 01-02-2024 12:04
    No replies, thread closed.

    I am trying to write a simple application to update the Division assignment of Wrap-Up Codes in the platform in bulk using Platform APIs. However, there seems to be no Platform APIs for this? I tried checking the API endpoint PUT /api/v2/routing/wrapupcodes/{codeId} but the Request Body in this does not have a provision to update the Division! In order to "hack" the platform I tried changing the Wrap-Up Code Division Assignment on the UI while observing the Console logs on the browser, but I could see no API being fired? Is there any way to achieve this with Platform API without using the UI?

    #Wrap-UpCodes #Division-Aware #PlatformSDK


    #Integrations
    #Reporting/Analytics
    #Roadmap/NewFeatures

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    Soumik Biswas
    BT Solutions Ltd (Bahrain Branch)
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  • 2.  RE: Update Divisions of Wrap-Up Codes in Bulk Via APIs
    Best Answer

    Posted 01-02-2024 16:07
    No replies, thread closed.

    You are correct, no bulk update available.  Here is the idea for something similar:  More efficient wrap-up code assignment | Genesys Cloud Ideas Portal (aha.io) and this one: Ability to upload bulk wrap-up codes for | Genesys Cloud Ideas Portal (aha.io)



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Update Divisions of Wrap-Up Codes in Bulk Via APIs

    Posted 01-03-2024 06:52
    No replies, thread closed.

    That's a shame! And I was thinking of updating some 500 Wrap-Up Codes with the flick of a button!

    I wonder, when I use the Web UI to update the Wrap-Up Codes one by one, how is this actually happening without an API being called in the browser? Shouldn't I be seeing something? Instead my Console logs remains stubbornly clear.



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    Soumik Biswas
    BT Solutions Ltd (Bahrain Branch)
    ------------------------------

    Original Message


  • 4.  RE: Update Divisions of Wrap-Up Codes in Bulk Via APIs

    Posted 01-03-2024 07:46
    No replies, thread closed.

    Yeah, this is a great feature (assign wrapup for division), but don't have any method for bulk assignment yet.
    I'm waiting for it too.

    Att,



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    Breno Canyggia Ferreira Marreco
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    Original Message


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