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  • 1.  Update Genesys Status based on Teams Satus

    Posted 04-06-2026 11:34

    People use Teams to for quick calls, meetings, or training, but the user's Genesys status does not reflect the agent is currently on the phone or in a meeting/training.

    I am aware there is the ability to update a user's Teams status based on the Genesys status selected but can this work in reverse to update the user's Genesys status based on the user's Teams status?

    (resource: Genesys Cloud Developer Center

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    #API/Integrations

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    Nicki Dehn
    Senior Cloud Partner
    AAA Club Alliance
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  • 2.  RE: Update Genesys Status based on Teams Satus
    Best Answer

    Posted 04-06-2026 11:55

    Hello Nicki, 

    Natively, the answer is no its only a one direction sync Genesys -> Teams. 

    But I believe there is an appfoundry application  "syncDings for Microsoft Teams" by Deliberate GmbH. I believe this offers bi-directional sync. I have personally never used it just heard about it from other customers to help resolve the one direction sync limitation. 

    Hope this helps!



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    Cameron
    Online Community Manager/Moderator
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  • 3.  RE: Update Genesys Status based on Teams Satus

    Posted 04-06-2026 13:10

    This does help. Thank you for confirming.



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    Nicki Dehn
    Senior Cloud Partner
    AAA Club Alliance
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    Original Message


  • 4.  RE: Update Genesys Status based on Teams Satus

    Posted 04-13-2026 16:24

    Thanks for the question and thanks @cameron Tomlin for the suggestion!



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    Hugo LE GUERN
    Solutions Head
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