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Hi Team,

We have enabled Persistent WebRTC connection on our Genesys Cloud Instance and would like to update the Line Apperance of our WebRTC softphone to 1 as a best practice recommended in documentation: https://developer.genesys.cloud/devapps/webrtcsdk/softphone#session-flows-for-different-line-appearances


Currently, webRtcCallAppearances is 100 for our webRTC instance (checked under webRTC -> station -> webRtcCallAppearances) and also, when I call the webRTC function isConcurrentSoftphoneSessionsEnabled, it returns true.

Question:
We explored the Genesys UI and APIs to update the 'Line Apperance' to 1, but no luck. Can you pls assist us on updating the 'Line Apperance' to 1 for our webRTC instance/station?

Thanks!

Hi Team, 

Can someone help here with your inputs on how to update 

"Line appearance" of Genesys Cloud WebRTC softphone