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  • 1.  Update multiple queues at a time

    Posted 08-16-2024 10:59
    No replies, thread closed.

    Hi

    Does anyone know if there is an easy way to update a setting on multiple queues in a division in a single step? For example I want to change the ACW setting on all the queues. Searching for the queue in UI , change the setting and save will be a tedious process and prone to human error especially when you have a lot of queues to change. Appreciate any help and thanks in advance.


    #API/Integrations
    #Routing(ACD/IVR)

    ------------------------------
    Philip Varghese
    Health Alliance Plan
    ------------------------------


  • 2.  RE: Update multiple queues at a time
    Best Answer

    Posted 08-16-2024 16:47
    No replies, thread closed.

    Natively no but you can use the CLI with powershell or similar to do it.



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    Vaun McCarthy
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  • 3.  RE: Update multiple queues at a time

    Posted 08-20-2024 10:19
    No replies, thread closed.

    Thanks Vaun.



    ------------------------------
    Philip Varghese
    Health Alliance Plan
    ------------------------------

    Original Message


  • 4.  RE: Update multiple queues at a time

    Posted 02-05-2025 17:46
    No replies, thread closed.

    How are you planning to do this? with a python code , if yes then its possible.



    ------------------------------
    Shakti Joshi
    Accountant
    ------------------------------

    Original Message


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