Summary
We want to share an important update regarding the upcoming API release originally scheduled for August 1, 2025. While the API is still in final development and not yet available, we’re happy to let you know that we’ve extended the integration deadline to February 1, 2026 (or later as notified by Genesys).
This extended timeline gives you an additional six months beyond the original August 1, 2025 target to plan, develop, and integrate with the API—ensuring more flexibility and a smoother adoption process.
We’re committed to delivering a high-quality solution and are taking a bit more time to ensure everything works as expected. We appreciate your patience and partnership, and we’ll continue to keep you updated as we move closer to release.
If you have any questions or need planning support in the meantime, feel free to reach out to your CSM.
For reference : Deprecation: Billing and usage APIs and User Interface
Effective Date
Sunday, February 1, 2026 (or later as notified by Genesys)
Details
The Partner Billing Usage API is intended for Genesys Partner companies to create systems for customer billing of Genesys Cloud users, devices and resources, and AppFoundry applications. The replacement of the Billing System requires us to replace the API.
The new API will have a much richer data set for consumers to see their contracts, subscriptions, rate plans, invoices, quantity commits, balances, drawdown units and overages by billing period all in the same API.
Customer Impact
Customers and Partners consuming the Partner Billing Usage API will need to cut-over to the new API endpoints. Timelines will be communicated along the way to keep all partners informed of the change.
Impacted Resources
- Partner Billing Usage API: /api/v2/billing/trusteebillingoverview/{trustorOrgId}
Issue References
[GTCPW-135]
Contacts
@Isla Taylor
Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.