Genesys Cloud - Developer Announcements!

Summary

We want to share an important update regarding the upcoming API release originally scheduled for August 1, 2025. While the API is still in final development and not yet available, we're happy to let you know that we've extended the integration deadline to February 1, 2026 (or later as notified by Genesys).

This extended timeline gives you an additional six months beyond the original August 1, 2025 target to plan, develop, and integrate with the API-ensuring more flexibility and a smoother adoption process.

We're committed to delivering a high-quality solution and are taking a bit more time to ensure everything works as expected. We appreciate your patience and partnership, and we'll continue to keep you updated as we move closer to release.

If you have any questions or need planning support in the meantime, feel free to reach out to your CSM.

For reference : Deprecation: Billing and usage APIs and User Interface

Effective Date

Sunday, February 1, 2026 (or later as notified by Genesys)

Details

The Partner Billing Usage API is intended for Genesys Partner companies to create systems for customer billing of Genesys Cloud users, devices and resources, and AppFoundry applications. The replacement of the Billing System requires us to replace the API.

The new API will have a much richer data set for consumers to see their contracts, subscriptions, rate plans, invoices, quantity commits, balances, drawdown units and overages by billing period all in the same API.

Customer Impact

Customers and Partners consuming the Partner Billing Usage API will need to cut-over to the new API endpoints. Timelines will be communicated along the way to keep all partners informed of the change.

Impacted Resources

• Partner Billing Usage API: /api/v2/billing/trusteebillingoverview/{trustorOrgId}

• https://developer.genesys.cloud/billing/partner-billing

Issue References

[GTCPW-135]

Contacts

@Isla Taylor  

Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.

To preview the API endpoints, you can visit this link for more information:  https://developer.genesys.cloud/platform/preview-apis#billing

Summary

We want to share an important update regarding the upcoming API release originally scheduled for August 1, 2025. While the API is still in final development and not yet available, we're happy to let you know that we've extended the integration deadline to February 1, 2026 (or later as notified by Genesys).

This extended timeline gives you an additional six months beyond the original August 1, 2025 target to plan, develop, and integrate with the API-ensuring more flexibility and a smoother adoption process.

We're committed to delivering a high-quality solution and are taking a bit more time to ensure everything works as expected. We appreciate your patience and partnership, and we'll continue to keep you updated as we move closer to release.

If you have any questions or need planning support in the meantime, feel free to reach out to your CSM.

For reference : Deprecation: Billing and usage APIs and User Interface

Effective Date

Sunday, February 1, 2026 (or later as notified by Genesys)

Details

The Partner Billing Usage API is intended for Genesys Partner companies to create systems for customer billing of Genesys Cloud users, devices and resources, and AppFoundry applications. The replacement of the Billing System requires us to replace the API.

The new API will have a much richer data set for consumers to see their contracts, subscriptions, rate plans, invoices, quantity commits, balances, drawdown units and overages by billing period all in the same API.

Customer Impact

Customers and Partners consuming the Partner Billing Usage API will need to cut-over to the new API endpoints. Timelines will be communicated along the way to keep all partners informed of the change.

Impacted Resources

• Partner Billing Usage API: /api/v2/billing/trusteebillingoverview/{trustorOrgId}

• https://developer.genesys.cloud/billing/partner-billing

Issue References

[GTCPW-135]

Contacts

@Isla Taylor  

Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.

Hi Isla,

Could you please confirm when we will be able to request the toggle to be switched on so we can begin testing the new billing APIs? I submitted a request a couple of weeks ago and was informed that the toggles are currently out of reach. 

Could you kindly provide an estimated timeframe for when they will be available?

Thanks Paul

To preview the API endpoints, you can visit this link for more information:  https://developer.genesys.cloud/platform/preview-apis#billing

Summary

We want to share an important update regarding the upcoming API release originally scheduled for August 1, 2025. While the API is still in final development and not yet available, we're happy to let you know that we've extended the integration deadline to February 1, 2026 (or later as notified by Genesys).

This extended timeline gives you an additional six months beyond the original August 1, 2025 target to plan, develop, and integrate with the API-ensuring more flexibility and a smoother adoption process.

We're committed to delivering a high-quality solution and are taking a bit more time to ensure everything works as expected. We appreciate your patience and partnership, and we'll continue to keep you updated as we move closer to release.

If you have any questions or need planning support in the meantime, feel free to reach out to your CSM.

For reference : Deprecation: Billing and usage APIs and User Interface

Effective Date

Sunday, February 1, 2026 (or later as notified by Genesys)

Details

The Partner Billing Usage API is intended for Genesys Partner companies to create systems for customer billing of Genesys Cloud users, devices and resources, and AppFoundry applications. The replacement of the Billing System requires us to replace the API.

The new API will have a much richer data set for consumers to see their contracts, subscriptions, rate plans, invoices, quantity commits, balances, drawdown units and overages by billing period all in the same API.

Customer Impact

Customers and Partners consuming the Partner Billing Usage API will need to cut-over to the new API endpoints. Timelines will be communicated along the way to keep all partners informed of the change.

Impacted Resources

• Partner Billing Usage API: /api/v2/billing/trusteebillingoverview/{trustorOrgId}

• https://developer.genesys.cloud/billing/partner-billing

Issue References

[GTCPW-135]

Contacts

@Isla Taylor  

Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.

Summary

We want to share an important update regarding the upcoming API release originally scheduled for August 1, 2025. While the API is still in final development and not yet available, we're happy to let you know that we've extended the integration deadline to February 1, 2026 (or later as notified by Genesys).

This extended timeline gives you an additional six months beyond the original August 1, 2025 target to plan, develop, and integrate with the API-ensuring more flexibility and a smoother adoption process.

We're committed to delivering a high-quality solution and are taking a bit more time to ensure everything works as expected. We appreciate your patience and partnership, and we'll continue to keep you updated as we move closer to release.

If you have any questions or need planning support in the meantime, feel free to reach out to your CSM.

For reference : Deprecation: Billing and usage APIs and User Interface

Effective Date

Sunday, February 1, 2026 (or later as notified by Genesys)

Details

The Partner Billing Usage API is intended for Genesys Partner companies to create systems for customer billing of Genesys Cloud users, devices and resources, and AppFoundry applications. The replacement of the Billing System requires us to replace the API.

The new API will have a much richer data set for consumers to see their contracts, subscriptions, rate plans, invoices, quantity commits, balances, drawdown units and overages by billing period all in the same API.

Customer Impact

Customers and Partners consuming the Partner Billing Usage API will need to cut-over to the new API endpoints. Timelines will be communicated along the way to keep all partners informed of the change.

Impacted Resources

• Partner Billing Usage API: /api/v2/billing/trusteebillingoverview/{trustorOrgId}

• https://developer.genesys.cloud/billing/partner-billing

Issue References

[GTCPW-135]

Contacts

@Isla Taylor  

Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.

Dear Community members, 

You can find the attached swagger document here. Alternatively, you can visit this link https://developer.genesys.cloud/platform/preview-apis#billing

Summary

We want to share an important update regarding the upcoming API release originally scheduled for August 1, 2025. While the API is still in final development and not yet available, we're happy to let you know that we've extended the integration deadline to February 1, 2026 (or later as notified by Genesys).

This extended timeline gives you an additional six months beyond the original August 1, 2025 target to plan, develop, and integrate with the API-ensuring more flexibility and a smoother adoption process.

We're committed to delivering a high-quality solution and are taking a bit more time to ensure everything works as expected. We appreciate your patience and partnership, and we'll continue to keep you updated as we move closer to release.

If you have any questions or need planning support in the meantime, feel free to reach out to your CSM.

For reference : Deprecation: Billing and usage APIs and User Interface

Effective Date

Sunday, February 1, 2026 (or later as notified by Genesys)

Details

The Partner Billing Usage API is intended for Genesys Partner companies to create systems for customer billing of Genesys Cloud users, devices and resources, and AppFoundry applications. The replacement of the Billing System requires us to replace the API.

The new API will have a much richer data set for consumers to see their contracts, subscriptions, rate plans, invoices, quantity commits, balances, drawdown units and overages by billing period all in the same API.

Customer Impact

Customers and Partners consuming the Partner Billing Usage API will need to cut-over to the new API endpoints. Timelines will be communicated along the way to keep all partners informed of the change.

Impacted Resources

• Partner Billing Usage API: /api/v2/billing/trusteebillingoverview/{trustorOrgId}

• https://developer.genesys.cloud/billing/partner-billing

Issue References

[GTCPW-135]

Contacts

@Isla Taylor  

Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.

Hi Isla & dev team,   The current Partner Billing API does not include Genesys Cloud Voice . Can you confirm if the new billing APIs will include them?

Thanks in advance, Juan

------------------------------
Juan Francisco Roman
product team

Original Message:
Sent: 06-25-2025 00:33
From: Saikamal Paradi
Subject: Update on the Partner Billing Usage API – Extended Timeline for Integration

Dear Community members, 

You can find the attached swagger document here. Alternatively, you can visit this link https://developer.genesys.cloud/platform/preview-apis#billing

------------------------------
Saikamal Paradi
Product Owner

Original Message:
Sent: 06-24-2025 12:00
From: Developer Community
Subject: Update on the Partner Billing Usage API – Extended Timeline for Integration

Summary

We want to share an important update regarding the upcoming API release originally scheduled for August 1, 2025. While the API is still in final development and not yet available, we're happy to let you know that we've extended the integration deadline to February 1, 2026 (or later as notified by Genesys).

This extended timeline gives you an additional six months beyond the original August 1, 2025 target to plan, develop, and integrate with the API-ensuring more flexibility and a smoother adoption process.

We're committed to delivering a high-quality solution and are taking a bit more time to ensure everything works as expected. We appreciate your patience and partnership, and we'll continue to keep you updated as we move closer to release.

If you have any questions or need planning support in the meantime, feel free to reach out to your CSM.

For reference : Deprecation: Billing and usage APIs and User Interface

Effective Date

Sunday, February 1, 2026 (or later as notified by Genesys)

Details

The Partner Billing Usage API is intended for Genesys Partner companies to create systems for customer billing of Genesys Cloud users, devices and resources, and AppFoundry applications. The replacement of the Billing System requires us to replace the API.

The new API will have a much richer data set for consumers to see their contracts, subscriptions, rate plans, invoices, quantity commits, balances, drawdown units and overages by billing period all in the same API.

Customer Impact

Customers and Partners consuming the Partner Billing Usage API will need to cut-over to the new API endpoints. Timelines will be communicated along the way to keep all partners informed of the change.

Impacted Resources

• Partner Billing Usage API: /api/v2/billing/trusteebillingoverview/{trustorOrgId}

• https://developer.genesys.cloud/billing/partner-billing

Issue References

[GTCPW-135]

Contacts

@Isla Taylor  

Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.

Hello, yes the new Billing & Usage API's will include aggregated Genesys cloud voice details (minutes and numbers related charges). Detailed call data records will not be available through this API. Thank you for your question

------------------------------
Isla Taylor
IT Director - Customer & Partner Digital Experience

Original Message:
Sent: 07-09-2025 11:57
From: Juan Francisco Roman
Subject: Update on the Partner Billing Usage API – Extended Timeline for Integration

Hi Isla & dev team,   The current Partner Billing API does not include Genesys Cloud Voice . Can you confirm if the new billing APIs will include them?

Thanks in advance, Juan

------------------------------
Juan Francisco Roman
product team

Original Message:
Sent: 06-25-2025 00:33
From: Saikamal Paradi
Subject: Update on the Partner Billing Usage API – Extended Timeline for Integration

Dear Community members, 

You can find the attached swagger document here. Alternatively, you can visit this link https://developer.genesys.cloud/platform/preview-apis#billing

------------------------------
Saikamal Paradi
Product Owner

Original Message:
Sent: 06-24-2025 12:00
From: Developer Community
Subject: Update on the Partner Billing Usage API – Extended Timeline for Integration

Summary

We want to share an important update regarding the upcoming API release originally scheduled for August 1, 2025. While the API is still in final development and not yet available, we're happy to let you know that we've extended the integration deadline to February 1, 2026 (or later as notified by Genesys).

This extended timeline gives you an additional six months beyond the original August 1, 2025 target to plan, develop, and integrate with the API-ensuring more flexibility and a smoother adoption process.

We're committed to delivering a high-quality solution and are taking a bit more time to ensure everything works as expected. We appreciate your patience and partnership, and we'll continue to keep you updated as we move closer to release.

If you have any questions or need planning support in the meantime, feel free to reach out to your CSM.

For reference : Deprecation: Billing and usage APIs and User Interface

Effective Date

Sunday, February 1, 2026 (or later as notified by Genesys)

Details

The Partner Billing Usage API is intended for Genesys Partner companies to create systems for customer billing of Genesys Cloud users, devices and resources, and AppFoundry applications. The replacement of the Billing System requires us to replace the API.

The new API will have a much richer data set for consumers to see their contracts, subscriptions, rate plans, invoices, quantity commits, balances, drawdown units and overages by billing period all in the same API.

Customer Impact

Customers and Partners consuming the Partner Billing Usage API will need to cut-over to the new API endpoints. Timelines will be communicated along the way to keep all partners informed of the change.

Impacted Resources

• Partner Billing Usage API: /api/v2/billing/trusteebillingoverview/{trustorOrgId}

• https://developer.genesys.cloud/billing/partner-billing

Issue References

[GTCPW-135]

Contacts

@Isla Taylor  

Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.

Hello, yes the new Billing & Usage API's will include aggregated Genesys cloud voice details (minutes and numbers related charges). Detailed call data records will not be available through this API. Thank you for your question

------------------------------
Isla Taylor
IT Director - Customer & Partner Digital Experience

Original Message:
Sent: 07-09-2025 11:57
From: Juan Francisco Roman
Subject: Update on the Partner Billing Usage API – Extended Timeline for Integration

Hi Isla & dev team,   The current Partner Billing API does not include Genesys Cloud Voice . Can you confirm if the new billing APIs will include them?

Thanks in advance, Juan

------------------------------
Juan Francisco Roman
product team

Original Message:
Sent: 06-25-2025 00:33
From: Saikamal Paradi
Subject: Update on the Partner Billing Usage API – Extended Timeline for Integration

Dear Community members, 

You can find the attached swagger document here. Alternatively, you can visit this link https://developer.genesys.cloud/platform/preview-apis#billing

------------------------------
Saikamal Paradi
Product Owner

Original Message:
Sent: 06-24-2025 12:00
From: Developer Community
Subject: Update on the Partner Billing Usage API – Extended Timeline for Integration

Summary

We want to share an important update regarding the upcoming API release originally scheduled for August 1, 2025. While the API is still in final development and not yet available, we're happy to let you know that we've extended the integration deadline to February 1, 2026 (or later as notified by Genesys).

This extended timeline gives you an additional six months beyond the original August 1, 2025 target to plan, develop, and integrate with the API-ensuring more flexibility and a smoother adoption process.

We're committed to delivering a high-quality solution and are taking a bit more time to ensure everything works as expected. We appreciate your patience and partnership, and we'll continue to keep you updated as we move closer to release.

If you have any questions or need planning support in the meantime, feel free to reach out to your CSM.

For reference : Deprecation: Billing and usage APIs and User Interface

Effective Date

Sunday, February 1, 2026 (or later as notified by Genesys)

Details

The Partner Billing Usage API is intended for Genesys Partner companies to create systems for customer billing of Genesys Cloud users, devices and resources, and AppFoundry applications. The replacement of the Billing System requires us to replace the API.

The new API will have a much richer data set for consumers to see their contracts, subscriptions, rate plans, invoices, quantity commits, balances, drawdown units and overages by billing period all in the same API.

Customer Impact

Customers and Partners consuming the Partner Billing Usage API will need to cut-over to the new API endpoints. Timelines will be communicated along the way to keep all partners informed of the change.

Impacted Resources

• Partner Billing Usage API: /api/v2/billing/trusteebillingoverview/{trustorOrgId}

• https://developer.genesys.cloud/billing/partner-billing

Issue References

[GTCPW-135]

Contacts

@Isla Taylor  

Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.

Hello Juan Francisco,

The replacement API for the Partner Billing Usage API is now available with mock data. Please see this announcement: https://community.genesys.com/discussion/partner-billing-usage-api-is-now-ready-to-consume#bmfaae20a8-8f46-4adf-a150-88b08bbf3242

Best regards

Isla

Hello, yes the new Billing & Usage API's will include aggregated Genesys cloud voice details (minutes and numbers related charges). Detailed call data records will not be available through this API. Thank you for your question

------------------------------
Isla Taylor
IT Director - Customer & Partner Digital Experience

Original Message:
Sent: 07-09-2025 11:57
From: Juan Francisco Roman
Subject: Update on the Partner Billing Usage API – Extended Timeline for Integration

Hi Isla & dev team,   The current Partner Billing API does not include Genesys Cloud Voice . Can you confirm if the new billing APIs will include them?

Thanks in advance, Juan

------------------------------
Juan Francisco Roman
product team

Original Message:
Sent: 06-25-2025 00:33
From: Saikamal Paradi
Subject: Update on the Partner Billing Usage API – Extended Timeline for Integration

Dear Community members, 

You can find the attached swagger document here. Alternatively, you can visit this link https://developer.genesys.cloud/platform/preview-apis#billing

------------------------------
Saikamal Paradi
Product Owner

Original Message:
Sent: 06-24-2025 12:00
From: Developer Community
Subject: Update on the Partner Billing Usage API – Extended Timeline for Integration

Summary

We want to share an important update regarding the upcoming API release originally scheduled for August 1, 2025. While the API is still in final development and not yet available, we're happy to let you know that we've extended the integration deadline to February 1, 2026 (or later as notified by Genesys).

This extended timeline gives you an additional six months beyond the original August 1, 2025 target to plan, develop, and integrate with the API-ensuring more flexibility and a smoother adoption process.

We're committed to delivering a high-quality solution and are taking a bit more time to ensure everything works as expected. We appreciate your patience and partnership, and we'll continue to keep you updated as we move closer to release.

If you have any questions or need planning support in the meantime, feel free to reach out to your CSM.

For reference : Deprecation: Billing and usage APIs and User Interface

Effective Date

Sunday, February 1, 2026 (or later as notified by Genesys)

Details

The Partner Billing Usage API is intended for Genesys Partner companies to create systems for customer billing of Genesys Cloud users, devices and resources, and AppFoundry applications. The replacement of the Billing System requires us to replace the API.

The new API will have a much richer data set for consumers to see their contracts, subscriptions, rate plans, invoices, quantity commits, balances, drawdown units and overages by billing period all in the same API.

Customer Impact

Customers and Partners consuming the Partner Billing Usage API will need to cut-over to the new API endpoints. Timelines will be communicated along the way to keep all partners informed of the change.

Impacted Resources

• Partner Billing Usage API: /api/v2/billing/trusteebillingoverview/{trustorOrgId}

• https://developer.genesys.cloud/billing/partner-billing

Issue References

[GTCPW-135]

Contacts

@Isla Taylor  

Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.

Thanks Isla, i've just seen the announcement. Two questions:

a) When will partners have access to real billing data (as opposed to the existing Mock data) though the new APIs?

From our point of view this is  required for end to end testing of partners billing systems

b) if we want to test the new APIs, what process has to follow to connect to these new APIs with mock data? (Access to these resources is often restricted )

regards,

Thanks in advance,

Hello Juan Francisco,

The replacement API for the Partner Billing Usage API is now available with mock data. Please see this announcement: https://community.genesys.com/discussion/partner-billing-usage-api-is-now-ready-to-consume#bmfaae20a8-8f46-4adf-a150-88b08bbf3242

Best regards

Isla

Hello, yes the new Billing & Usage API's will include aggregated Genesys cloud voice details (minutes and numbers related charges). Detailed call data records will not be available through this API. Thank you for your question

------------------------------
Isla Taylor
IT Director - Customer & Partner Digital Experience

Original Message:
Sent: 07-09-2025 11:57
From: Juan Francisco Roman
Subject: Update on the Partner Billing Usage API – Extended Timeline for Integration

Hi Isla & dev team,   The current Partner Billing API does not include Genesys Cloud Voice . Can you confirm if the new billing APIs will include them?

Thanks in advance, Juan

------------------------------
Juan Francisco Roman
product team

Original Message:
Sent: 06-25-2025 00:33
From: Saikamal Paradi
Subject: Update on the Partner Billing Usage API – Extended Timeline for Integration

Dear Community members, 

You can find the attached swagger document here. Alternatively, you can visit this link https://developer.genesys.cloud/platform/preview-apis#billing

------------------------------
Saikamal Paradi
Product Owner

Original Message:
Sent: 06-24-2025 12:00
From: Developer Community
Subject: Update on the Partner Billing Usage API – Extended Timeline for Integration

Summary

We want to share an important update regarding the upcoming API release originally scheduled for August 1, 2025. While the API is still in final development and not yet available, we're happy to let you know that we've extended the integration deadline to February 1, 2026 (or later as notified by Genesys).

This extended timeline gives you an additional six months beyond the original August 1, 2025 target to plan, develop, and integrate with the API-ensuring more flexibility and a smoother adoption process.

We're committed to delivering a high-quality solution and are taking a bit more time to ensure everything works as expected. We appreciate your patience and partnership, and we'll continue to keep you updated as we move closer to release.

If you have any questions or need planning support in the meantime, feel free to reach out to your CSM.

For reference : Deprecation: Billing and usage APIs and User Interface

Effective Date

Sunday, February 1, 2026 (or later as notified by Genesys)

Details

The Partner Billing Usage API is intended for Genesys Partner companies to create systems for customer billing of Genesys Cloud users, devices and resources, and AppFoundry applications. The replacement of the Billing System requires us to replace the API.

The new API will have a much richer data set for consumers to see their contracts, subscriptions, rate plans, invoices, quantity commits, balances, drawdown units and overages by billing period all in the same API.

Customer Impact

Customers and Partners consuming the Partner Billing Usage API will need to cut-over to the new API endpoints. Timelines will be communicated along the way to keep all partners informed of the change.

Impacted Resources

• Partner Billing Usage API: /api/v2/billing/trusteebillingoverview/{trustorOrgId}

• https://developer.genesys.cloud/billing/partner-billing

Issue References

[GTCPW-135]

Contacts

@Isla Taylor  

Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.