Hi Dianne
I suspect this is a data action being called via their agent script. Have you recently made changes to their scripts to include either a custom action that calls data action, or some event in the script that calls a data action?
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Vaun McCarthy
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Original Message:
Sent: 06-06-2024 14:57
From: Dianne Gabriel
Subject: Update Participant Data for Conversation : unknown error
Hello,
A few of our agents are seeing this notification in the web browser. I can't replicate it on my end. What could be causing this error?
![](https://higherlogicdownload.s3.amazonaws.com/GENESYS/MessageImages/5e6e33717a574ea48ef3e036e8745f63.png)
Thank you!
#Omni-ChannelDesktop/UserInterface
#Unsure/Other
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Dianne
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