Genesys Cloud - Main

Dear PureCloud Community

Is it possible to update the queue variable for the InQueue flow?

For example, the customer is waiting 30 minutes in the Customer Service InQueue flow and they take the Call back option. Currently this call back will be sent to the current queue - Customer Service.

Is it possible to update the queue variable to set the callback for a different queue?

#ArchitectureandDesign

------------------------------
Thanks and regards
Samuel Polgar
CVT (Global) Pty Ltd
------------------------------

You need to transfer the caller to an inbound flow and create the callback there to be able to select the queue the callback goes to.

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Hello Melissa

Hope you are well, and thank you very much for your advice.

------------------------------
Thanks and regards
Samuel Polgar
CVT (Global) Pty Ltd
------------------------------

Original Message:
Sent: 04-22-2019 09:59
From: Melissa Bailey
Subject: Update Queue Variable for InQueue Flow

You need to transfer the caller to an inbound flow and create the callback there to be able to select the queue the callback goes to.

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------