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  • 1.  Update Queue Variable for InQueue Flow

    Posted 04-22-2019 00:26
    No replies, thread closed.

    Dear PureCloud Community

    Is it possible to update the queue variable for the InQueue flow?

    For example, the customer is waiting 30 minutes in the Customer Service InQueue flow and they take the Call back option. Currently this call back will be sent to the current queue - Customer Service.

    Is it possible to update the queue variable to set the callback for a different queue?


    #ArchitectureandDesign

    ------------------------------
    Thanks and regards
    Samuel Polgar
    CVT (Global) Pty Ltd
    ------------------------------


  • 2.  RE: Update Queue Variable for InQueue Flow

    Posted 04-22-2019 09:59
    No replies, thread closed.
    You need to transfer the caller to an inbound flow and create the callback there to be able to select the queue the callback goes to.

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    Melissa Bailey
    Genesys - Employees
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    Original Message


  • 3.  RE: Update Queue Variable for InQueue Flow

    Posted 04-22-2019 17:19
    No replies, thread closed.
    Hello Melissa

    Hope you are well, and thank you very much for your advice.

    ------------------------------
    Thanks and regards
    Samuel Polgar
    CVT (Global) Pty Ltd
    ------------------------------

    Original Message


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