Kassandra_Kelly | 2023-05-25 15:22:49 UTC | #1
Hello, I am aware that in order to update the remote name on the alerting notification, I need to use external contacts. I have a data action that uses the external contacts api to create an external contact for the user when they initiate the chat. What are the next steps? How do I associate the external contact to the interaction from architect? Right now I am using a "get external contact" block after the data action is triggered. But I need to know how to actually associate the external contact with the conversation
system | 2023-06-24 15:22:55 UTC | #2
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