We're excited to announce that the built-in Genesys Beyond modules for Development and Feedback have been updated! The following new modules are now available:
- Genesys Cloud Basics for Agents
- Working Together
- Voice Interaction Essentials
- Reporting and Analytics
- Supervisor Essentials
- Schedules for Agents
- Coaching for Agents
- Reviewing My Evaluations
- Genesys Cloud Platform
- Quality Management Basics
- Speech and Text Analytics Introduction
- Coaching Overview for Supervisors
What has happened to the old modules and assignments?
The data from your previous Beyond modules has been preserved. Any assignment that was in progress will continue as such, using the older material.
Some modules have been refreshed with updated content. If you reset or reassign one of these modules, it will now use the new learning materials.
Other modules have been deprecated. These can be found by filtering for "Archived" in the Development and Feedback screen. If you wish to remove assignments related to deprecated modules, you can do so by navigating to the archived module and selecting "Remove Assignments" from the ellipsis menu. Please note that it is not possible to restore deprecated Beyond modules.
We hope you enjoy exploring these new learning materials. They will become available throughout this week as the regional rollout progresses.
#Learning/Coaching
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Paul Turner
Senior Product Manager
Genesys - Employees
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