Genesys Education has just released an updated recording of Journey Management for the Contact Center webinar, and it's packed with exciting new enhancements that make building your journey analysis more intuitive and powerful than ever!
π‘ Whether you're new to Journey Management or a seasoned user, this session explores Genesys Cloud's Journey Management capabilities, with highlights on the latest tools to help you visualize, analyze, and optimize every customer journey with greater clarity and control.
π― Here's what's new:
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Improved event list organization for a smoother, more efficient journey-building experience.
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Enhanced event card editing and visualization directly within the Journey Canvas.
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New event types β now you can leverage Flow Outcomes, Flow Milestones, Knowledge, and Virtual Agent events to gain even deeper customer behavior insights.
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Estimated calculation completion time now displays via in-app notifications, making it easier to anticipate completion, stay productive, and keep your workflow uninterrupted.
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Duplicate event cards in a single click for faster setup and iteration.
π Watch the updated recording now and explore how these Journey Management enhancements can take your journey orchestration to the next level!
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#Training
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Lindsay Scarpaci
Product Manager, Genesys Beyond
Genesys - Employees
lindsay.scarpaci@genesys.com
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