masanchezmemo | 2019-12-25 13:30:15 UTC | #1
Hello there,
We have successfully integrated whatsapp with Guest Chat API but when we receive a URL link from whatsapp user it is being showed as text instead a hiper link to open a Web BRower window. Is it possible to get URL within Chat API?
Regards,
Mario
crespino | 2019-12-27 18:48:12 UTC | #2
Mario,
If your integration component can identify a URL in a text string (maybe using REGEX) then I believe you can format that URL in Markdown format:
[Click Here to Go To PureCloud][https://login.mypurecloud.com)
When the message is received by PureCloud, then it should display as a link.
Falcon | 2020-01-06 16:59:38 UTC | #3
Hello,
I need to open the url in a new window, with the markdown format only can open in the same window. its posibble open the url in new window?
crespino | 2020-01-06 18:56:46 UTC | #4
You can add the target attribute to the link via markdown by using this format:
[link](url){:target="_blank"}
Using a target of _blank will always open in a different tab, so you may end up with lots of tabs after a while. If you use a named target such as target="MyTab" then the link will open in a separate tab and will open any subsequent links in that same tab.
Falcon | 2020-01-07 16:15:28 UTC | #5
I tried to do it that way but I get the problem
I can't open in a new window
crespino | 2020-01-07 18:11:11 UTC | #6
I'm sorry to say that the version of Markdown implemented in PureCloud for chat doesn't support the entire Markdown schema and the {:target=""} format is not supported.
Unfortunately all I can suggest is for you to train your users to right click on links in the chat and choose "Open In New Tab" or "Open In New Window".
Falcon | 2020-01-07 18:42:31 UTC | #7
Ok thanks for the help.
system | 2020-02-07 18:42:32 UTC | #8
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