Genesys Cloud - Main

We have a customer who would like the ability to add their agents certifications and degree info to their Email Signature. 

Being each agent would be different based on their skills obtained, we would like to be able to use the Skills & Certifications section of the Public Profile in Genesys to attach those items to a canned response being used as an email signature.  these sections would make it simple for each agent to update their info and that would be passed to a canned response.

Is there a way to grab that info and create it as a custom substitution for use with a canned response?

Hey Chris,

I'm not aware of any way to do that out of the box but I did find this Idea in the Product Ideas Lab. I would recommend voting on that Idea and leaving a comment on how that feature would be useful to your organization.

We have a customer who would like the ability to add their agents certifications and degree info to their Email Signature. 

Being each agent would be different based on their skills obtained, we would like to be able to use the Skills & Certifications section of the Public Profile in Genesys to attach those items to a canned response being used as an email signature.  these sections would make it simple for each agent to update their info and that would be passed to a canned response.

Is there a way to grab that info and create it as a custom substitution for use with a canned response?

We have a customer who would like the ability to add their agents certifications and degree info to their Email Signature. 

Being each agent would be different based on their skills obtained, we would like to be able to use the Skills & Certifications section of the Public Profile in Genesys to attach those items to a canned response being used as an email signature.  these sections would make it simple for each agent to update their info and that would be passed to a canned response.

Is there a way to grab that info and create it as a custom substitution for use with a canned response?