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  • 1.  Use DTMF in bot flow for disambiguation

    Posted 2 hours ago

    Hello. Is it possible , in a bot flow, to accept DTMF ? 

    In case of disambiguation, my bot says "choose a number in the following list", and then it proposes 3 choices. The user must say "1", or "2", but can't select a digit on his phone.

    I would have liked to propose "say or type the number in the following list" instead of just "say".

    I would have liked the possibility for teh caller either to say "1", or to type "1" digit. (as in ASR in an inbound flow) . For now it is not possible. 

    But I saw in the "user input" menu, some parameters concerning DTMF. What are they for? Only for slots ? 

    To resume: how to activate dtmf in case of desambiguation ? 

    Thanks for your help

    Catherine 

    #bot #Voice #DTMFTones #ConversationalAI(Bots,VirtualAgent,etc.)


    #ArchitectandDesign
    #ConversationalAI(Bots,VirtualAgent,etc.)

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    Catherine DUPIRE
    Customer Success Manager
    NXO FRANCE SASU
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  • 2.  RE: Use DTMF in bot flow for disambiguation

    Posted an hour ago

    I believe DTMF should work as well. Can you share how the flow is configured?



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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