This is now enabled in USW2 (and all commercial prod regions). We appreciate your patience 🙂
------------------------------
James Byrne
Principal Product Manager - Virtual Agent
------------------------------
Original Message:
Sent: 02-19-2026 12:15
From: Martin Bunting
Subject: Use knowledge in AI Guides
Thanks, George - I suppose a bit more patience on my part wouldn't hurt.
------------------------------
Martin Bunting
New Era Technology
Senior Solutions Consultant
Original Message:
Sent: 02-19-2026 11:50
From: George Ganahl
Subject: Use knowledge in AI Guides
There is a fairly new Release Schedule
USW2 is on Fridays
------------------------------
George Ganahl GCCX-AI, GCP, GCD
Technical Adoption Champion
Genesys
Original Message:
Sent: 02-19-2026 11:17
From: Martin Bunting
Subject: Use knowledge in AI Guides
I am not sure if this is the correct Community to post this issue in. The new feature "Use knowledge in AI Guides," which came out on Feb 16th, is not enabled for me. I have enabled all permissions, so I am not sure whether this feature is delayed or has not been enabled for USW2 yet. Thanks.
------------------------------
Martin Bunting
New Era Technology
Senior Solutions Consultant
------------------------------