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  • 1.  Use screen sharing without camera or Microphone

    Posted 01-05-2017 23:09
    No replies, thread closed.

    I would like to screen share with agents without needing a camera or a microphone. just chat and screen sharing



  • 2.  RE: Use screen sharing without camera or Microphone

    Posted 01-06-2017 16:28
    No replies, thread closed.

    According to the information I am seeing, this should be available:

     

    "When the user has no mic/camera, as long as they are in a webrtc supported browser, they should be able to join a call in listen-only mode. In this mode, they should still be able to share their screen, they just won't have audio/video."