Genesys Cloud - Main

I am trying to use attributes, that were created using the "Set Participant Data" function, to make a decision using the "switch" logic.

 For example, when a call enters the flow, I set the "country" and "region" attributes based on the number they called into. 


But I am not able to use those attributes later in the flow to make a decision. I don't get an error but it doesn't send the call to the correct case. 

#ArchitectureandDesign

------------------------------
Elizabeth Jenkins
Zimmer, Inc.
------------------------------

Set participant data writes out those values onto the conversation object.  You can't use participant data values in a flow unless you fetch them using a get participant data action.  Since you're in the same flow, you don't even need to use set/get participant data at all.  Create variables in your flow to keep track of those values.

Also, your switch is evaluating the literal string "Region" and comparing it to the other strings.  You want to evaluate the variable you create and see if it matches one of those values.

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 07-28-2022 12:06
From: Elizabeth Jenkins
Subject: Use Set Participant Data Attributes in Switch case

I am trying to use attributes, that were created using the "Set Participant Data" function, to make a decision using the "switch" logic.

 For example, when a call enters the flow, I set the "country" and "region" attributes based on the number they called into.


But I am not able to use those attributes later in the flow to make a decision. I don't get an error but it doesn't send the call to the correct case.

#ArchitectureandDesign

------------------------------
Elizabeth Jenkins
Zimmer, Inc.
------------------------------

Thank you Melissa. How can I create these variables in my flow without using the Set participant data?

------------------------------
Elizabeth Jenkins
Zimmer, Inc.
------------------------------

Original Message:
Sent: 07-28-2022 12:20
From: Melissa Bailey
Subject: Use Set Participant Data Attributes in Switch case

Set participant data writes out those values onto the conversation object.  You can't use participant data values in a flow unless you fetch them using a get participant data action.  Since you're in the same flow, you don't even need to use set/get participant data at all.  Create variables in your flow to keep track of those values.

Also, your switch is evaluating the literal string "Region" and comparing it to the other strings.  You want to evaluate the variable you create and see if it matches one of those values.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 07-28-2022 12:06
From: Elizabeth Jenkins
Subject: Use Set Participant Data Attributes in Switch case

I am trying to use attributes, that were created using the "Set Participant Data" function, to make a decision using the "switch" logic.

 For example, when a call enters the flow, I set the "country" and "region" attributes based on the number they called into.


But I am not able to use those attributes later in the flow to make a decision. I don't get an error but it doesn't send the call to the correct case.

#ArchitectureandDesign

------------------------------
Elizabeth Jenkins
Zimmer, Inc.
------------------------------

Use the update data action.
https://help.mypurecloud.com/articles/update-data-action/

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 07-28-2022 13:00
From: Elizabeth Jenkins
Subject: Use Set Participant Data Attributes in Switch case

Thank you Melissa. How can I create these variables in my flow without using the Set participant data?

------------------------------
Elizabeth Jenkins
Zimmer, Inc.

Original Message:
Sent: 07-28-2022 12:20
From: Melissa Bailey
Subject: Use Set Participant Data Attributes in Switch case

Set participant data writes out those values onto the conversation object.  You can't use participant data values in a flow unless you fetch them using a get participant data action.  Since you're in the same flow, you don't even need to use set/get participant data at all.  Create variables in your flow to keep track of those values.

Also, your switch is evaluating the literal string "Region" and comparing it to the other strings.  You want to evaluate the variable you create and see if it matches one of those values.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 07-28-2022 12:06
From: Elizabeth Jenkins
Subject: Use Set Participant Data Attributes in Switch case

I am trying to use attributes, that were created using the "Set Participant Data" function, to make a decision using the "switch" logic.

 For example, when a call enters the flow, I set the "country" and "region" attributes based on the number they called into.


But I am not able to use those attributes later in the flow to make a decision. I don't get an error but it doesn't send the call to the correct case.

#ArchitectureandDesign

------------------------------
Elizabeth Jenkins
Zimmer, Inc.
------------------------------

Thank you so much!!!

------------------------------
Elizabeth Jenkins
Zimmer, Inc.
------------------------------

Original Message:
Sent: 07-28-2022 13:08
From: Melissa Bailey
Subject: Use Set Participant Data Attributes in Switch case

Use the update data action.
https://help.mypurecloud.com/articles/update-data-action/

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 07-28-2022 13:00
From: Elizabeth Jenkins
Subject: Use Set Participant Data Attributes in Switch case

Thank you Melissa. How can I create these variables in my flow without using the Set participant data?

------------------------------
Elizabeth Jenkins
Zimmer, Inc.

Original Message:
Sent: 07-28-2022 12:20
From: Melissa Bailey
Subject: Use Set Participant Data Attributes in Switch case

Set participant data writes out those values onto the conversation object.  You can't use participant data values in a flow unless you fetch them using a get participant data action.  Since you're in the same flow, you don't even need to use set/get participant data at all.  Create variables in your flow to keep track of those values.

Also, your switch is evaluating the literal string "Region" and comparing it to the other strings.  You want to evaluate the variable you create and see if it matches one of those values.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 07-28-2022 12:06
From: Elizabeth Jenkins
Subject: Use Set Participant Data Attributes in Switch case

I am trying to use attributes, that were created using the "Set Participant Data" function, to make a decision using the "switch" logic.

 For example, when a call enters the flow, I set the "country" and "region" attributes based on the number they called into.


But I am not able to use those attributes later in the flow to make a decision. I don't get an error but it doesn't send the call to the correct case.

#ArchitectureandDesign

------------------------------
Elizabeth Jenkins
Zimmer, Inc.
------------------------------