Genesys Cloud - Main

 View Only

Sign Up

  • 1.  User access control

    Posted 04-01-2026 16:07

    Hi Team, do you know if exist any way to control de hours of one user access to Genesys Cloud platform? For example that one user can only access in some hours. 

    Thanks and Regards,

    Luciano


    #System/PlatformAdministration

    ------------------------------
    Luciano Iturbide
    Sales Manager
    ------------------------------


  • 2.  RE: User access control

    Posted 04-01-2026 17:15
    Edited by Phaneendra Avatapalli 04-01-2026 17:33

    Hi Luciano,

    I came across this thread which might be relevant:

    https://community.genesys.com/discussion/how-to-schedule-workflow-execution#bm56b45db9-6fe9-426f-8d04-0193d06b730d

    From the discussion, it looks like workflows/triggers in Genesys are event-based rather than time-based, so there isn't a native way to schedule something to run at specific hours.

    Because of that, time-based access control is usually handled outside Genesys (e.g. via your IdP).

    Also, timer-based / scheduled triggers for workflows are being introduced, which could help with certain automation use cases in future although they wouldn’t directly control user login access.


    ------------------------------
    Phaneendra
    Technical Solutions Consultant
    ------------------------------



  • 3.  RE: User access control
    Best Answer

    Posted 04-01-2026 17:49

    Hi Luciano 

    We recently implemented exactly what you need for a client.
     
    The client published the agents' clock-in/clock-out/break times via an API.
     
    We developed a Chrome extension that, when an agent tries to log in, triggers the extension, checks the agent's working hours, and if they are outside of those hours, it prevents login; if they are within those hours, it allows login.
     
    Similarly, for breaks, the system only allows breaks to be scheduled within the hours according to the API response.
     
    If breaks or login are not autorized, a message is displayed.
     
    There is obviously a point of failure... if the extension is not installed, this check is not validated.
     
    A suggestion in this case would be to use IP-based blocking configuration, thus further restricting access.


    ------------------------------
    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
    ------------------------------



Related Content