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Hi Team,

We are experiencing the below scenario in the Prod Instance of Genesys Cloud.

"The user account gets deleted when we try to logout the user using token delete"

API DELETE /api/v2/token/{userid}

Note: We are not experiencing it in lower life cycle (dev org).

Any Thoughts!!

Regards,

Vageesan

#PlatformAPI

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Vageesan Saminathan
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Hello,

If you are sure that you don't have another piece of code which deletes the user, then I would suggest to open a ticket with Genesys Cloud Support/Customer Care.

We do not have the ability to access customer logs and data from the forum.

Regards,

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Jerome Saint-Marc
Senior Development Support Engineer
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I'm sure you've considered this already, but the issue you describe could be easily explained if you accidentally used this API:

API DELETE /api/v2/users/{userid}

instead of this one?

API DELETE /api/v2/token/{userid}

Have you double checked you haven't made that typo?

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Nick Tait
Genesys Consultant
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URL in prod constants was wrong, was /api/v2/users/{userid} instead of /api/v2/tokens/{userid}

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Vageesan Saminathan
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Original Message:
Sent: 03-03-2026 17:49
From: Nick Tait
Subject: User account gets deleted when performing token delete

I'm sure you've considered this already, but the issue you describe could be easily explained if you accidentally used this API:

API DELETE /api/v2/users/{userid}

instead of this one?

API DELETE /api/v2/token/{userid}

Have you double checked you haven't made that typo?

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Nick Tait
Genesys Consultant
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Hi Vageesan,
DELETE /api/v2/token/{tokenId} should only revoke the token, not delete the user. Please double‑check you're not accidentally calling DELETE /api/v2/users/{userId} instead. If the issue persists and you've confirmed no other code is deleting the user, I recommend opening a ticket with Support, as this isn't expected behavior.

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Sergio Nicolas Gómez Riveros
Unkonw
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URL in prod constants was wrong, was /api/v2/users/{userid} instead of /api/v2/tokens/{userid}

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Vageesan Saminathan
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Original Message:
Sent: 03-03-2026 19:21
From: Sergio Nicolas Gómez Riveros
Subject: User account gets deleted when performing token delete

Hi Vageesan,
DELETE /api/v2/token/{tokenId} should only revoke the token, not delete the user. Please double‑check you're not accidentally calling DELETE /api/v2/users/{userId} instead. If the issue persists and you've confirmed no other code is deleting the user, I recommend opening a ticket with Support, as this isn't expected behavior.

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Sergio Nicolas Gómez Riveros
Unkonw
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