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Hello everyone,

Is there a way to capture user agent information that originated in the web messaging. Client is sending participant attributes (Database.set command) and sometimes the data is not passed to Genesys, and they want to track those that are not populating from their page and see what is the issue.

Thank you!

Hi Marija Kovrlija,

According to the documentation (Database plugin), it's recommended to execute the command only after the Database.ready event.

Even so, we recently experienced a scenario where the team believed the variable was being populated, but in reality the value was being sent empty; when this happens, the attribute is not recorded in the participant data.

Adding a console log on the client side can help identify this behavior.

I hope this helps.