Genesys Cloud - Main

 View Only

Sign Up

  • 1.  User Export

    Posted 8 hours ago

    I am trying to export all users solely for the purpose of viewing the agents in the system. The intended purpose does not require any relevant data outside of the agent name. Searching through the forums points to the old dashboard and no longer applies. Just want to click all agents, export to a CSV. 


    #System/PlatformAdministration

    ------------------------------
    Keith Eggleston
    na
    ------------------------------


  • 2.  RE: User Export

    Posted 7 hours ago
    Edited by Arthur Pereira Reinoldes 7 hours ago

    Hello @Keith Eggleston.

    If you don't need any relevant data, you can use Analytics Workspace > Agent Performance filtering by active users




    ------------------------------
    Arthur Pereira Reinoldes
    ------------------------------

    Original Message


  • 3.  RE: User Export

    Posted 2 hours ago

    Arthur 

    good ideia hahaha

    -

    -

    Keith 

    I recommend you vote for this idea too, this is precisely so that we have the option to export users.

    https://genesyscloud.ideas.aha.io/ideas/OP-I-467



    ------------------------------
    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
    ------------------------------

    Original Message


  • 4.  RE: User Export

    Posted an hour ago

    Hi @Keith Eggleston,

    I would also recommend to use Genesys API to export the users. 

    Though API, you can even have all the roles and permissions assigned to the users, which facilitate any tasks involving a security or governance clean up.



    ------------------------------
    Diego Pamplona
    ------------------------------

    Original Message


  • 5.  RE: User Export

    Posted 2 minutes ago

    Olá @Keith Eggleston,

    Eu também recomendaria usar a API do Genesys para exportar os usuários. 

    Por meio da API, você pode até mesmo atribuir todas as funções e permissões aos usuários, o que facilita quaisquer tarefas que envolvam uma limpeza de segurança ou governança.



    ------------------------------
    MANOEL FERNANDO BRITO DE ALMEIDA
    na
    ------------------------------

    Original Message


Related Content