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  • 1.  User Filter Permission in Interaction View

    Posted 04-30-2020 19:02
    No replies, thread closed.
    ​If I take the PureCloud User role and add the Reporting > Interactions > View permission when I go into the Interactions Performance View with that user the Users filter is not available to use.  This filter is displayed if a user is assigned the PureCloud Supervisor Role.

    Is there a specific permission that controls whether or not the Users Filter appears in the list of filters than can be used or is this somehow imbedded in the Supervisor Role?

    Problem I have is granting agents access to their own interactions.  There appears to be no way to limit them to only seeing their own interactions in this view.  On top of that they cannot filter by their username to quickly find their interactions on a given date.
    #Reporting/Analytics

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    Kelly Wilson
    Aria Solutions
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  • 2.  RE: User Filter Permission in Interaction View

    Posted 05-06-2020 10:48
    No replies, thread closed.
    I recommend you look at the required permissions per view to see what permissions your user might be missing.  From your description, it sounds like they'd also need: Directory > User > View, but here's the link to the article that will outline what permissions are needed for the Interactions View to work fully:  https://help.mypurecloud.com/articles/interactions-view/

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    Darlene Oordt
    Sr Director, Product Management
    Genesys - Employees
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    Original Message


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