Genesys Cloud - Main

When a user is trying to create another evaluation for another user they a messaging saying they do " not have evaluation participate permissions" despite having the Quality Administration Role assigned to them.

I see there is a permission call participate in evaluation. Is there any roles out of the box that has this permission to it that can be used?  

EDIT: It looks like when the user tried to assign the permission they still get the same message.

Quality  Evaluation  Participate

Participate in evaluation

#QualityManagement

Hi Jason,

I believe both the out of the box "User" role has this permission.

From:
https://help.mypurecloud.com/articles/products-roles-and-permissions-list/


------------------------------
Anton Vroon
------------------------------

Hi Anton, it looks like assigning the permission did not clear the message. Do you know if there other permission needed?

------------------------------
Jason Tran
Electroline Data Communications Inc
------------------------------

Original Message:
Sent: 10-31-2022 17:48
From: Anton Vroon
Subject: User getting "does not have evaluation participate permissions" when trying to create a new evaluation for another user despite having Quality Administration Role

Hi Jason,

I believe both the out of the box "User" role has this permission.

From:
https://help.mypurecloud.com/articles/products-roles-and-permissions-list/


------------------------------
Anton Vroon
------------------------------

Hello Jason,

Would like to confirm with you the licensing on the org. Quality Management needs at least GC2 or GC1+WEM add-on. It looks like the org has it but just wanted to make sure - this was touched upon in a customer scenario I was reviewing last week.

Seconding Anton's response regarding role. I see that for this permission it can be triggered by conditional scenarios. Might be good to check this out. In my test org, the permission defaults with no conditions.

If licensing, permission, and role assignment are all confirmed then the next best option here would be to endorse the situation to Product Support for investigation. If you have not done so, please open a case on this topic.

------------------------------
Nico Feliciano
Genesys - Employees
------------------------------

Hi Nico,  

I'm not sure if this organization has it. Is there a way I can check? Its looks like even when I try it using with the Admin role combined with the User and I can see the same message as what the users reported to us not being able to create a evaluation due to not having the participate permission even thou the account I use have the Quality Administrator as well.

Thank You



Original Message:
Sent: 11-01-2022 07:30
From: Nico Feliciano
Subject: User getting "does not have evaluation participate permissions" when trying to create a new evaluation for another user despite having Quality Administration Role

Hello Jason,

Would like to confirm with you the licensing on the org. Quality Management needs either GC2 or GC1+WEM add-on. It looks like the org has it but just wanted to make sure - this was touched upon in a customer scenario I was reviewing last week.

Seconding Anton's response regarding role. I see that for this permission it can be triggered by conditional scenarios. Might be good to check this out. In my test org, the permission defaults with no conditions.

If licensing, permission, and role assignment are all confirmed then the next best option here would be to endorse the situation to Product Support for investigation. If you have not done so, please open a case on this topic.

------------------------------
Nico Feliciano
Genesys - Employees
------------------------------


Original Message:
Sent: 10-31-2022 16:20
From: Jason Tran
Subject: User getting "does not have evaluation participate permissions" when trying to create a new evaluation for another user despite having Quality Administration Role


When a user is trying to create another evaluation for another user they a messaging saying they do " not have evaluation participate permissions" despite having the Quality Administration Role assigned to them.

I see there is a permission call participate in evaluation. Is there any roles out of the box that has this permission to it that can be used?

EDIT: It looks like when the user tried to assign the permission they still get the same message.

Quality  Evaluation  Participate

Participate in evaluation

#QualityManagement

Hello Jason,

Available licenses can be confirmed in Admin > Subscription. Permission conditions can be viewed when you go click the role in question (i.e. User role) when you search for it in Admin > Roles / Permissions.

------------------------------
Nico Feliciano
Genesys - Employees
------------------------------

Original Message:
Sent: 11-01-2022 09:22
From: Jason Tran
Subject: User getting "does not have evaluation participate permissions" when trying to create a new evaluation for another user despite having Quality Administration Role

Hi Nico,

I'm not sure if this organization has it. Is there a way I can check? Its looks like even when I try it using with the Admin role combined with the User and I can see the same message as what the users reported to us not being able to create a evaluation due to not having the participate permission even thou the account I use have the Quality Administrator as well.

Thank You

------------------------------
Jason Tran
Electroline Data Communications Inc
------------------------------


Original Message:
Sent: 11-01-2022 07:30
From: Nico Feliciano
Subject: User getting "does not have evaluation participate permissions" when trying to create a new evaluation for another user despite having Quality Administration Role

Hello Jason,

Would like to confirm with you the licensing on the org. Quality Management needs either GC2 or GC1+WEM add-on. It looks like the org has it but just wanted to make sure - this was touched upon in a customer scenario I was reviewing last week.

Seconding Anton's response regarding role. I see that for this permission it can be triggered by conditional scenarios. Might be good to check this out. In my test org, the permission defaults with no conditions.

If licensing, permission, and role assignment are all confirmed then the next best option here would be to endorse the situation to Product Support for investigation. If you have not done so, please open a case on this topic.

------------------------------
Nico Feliciano
Genesys - Employees

Hi Nico,

Is this the condition you are referring? I can definitely see it for quality participant so I guess this needs to be set.






Original Message:
Sent: 11-01-2022 09:31
From: Nico Feliciano
Subject: User getting "does not have evaluation participate permissions" when trying to create a new evaluation for another user despite having Quality Administration Role

Hello Jason,

Available licenses can be confirmed in Admin > Subscription. Permission conditions can be viewed when you go click the role in question (i.e. User role) when you search for it in Admin > Roles / Permissions.

------------------------------
Nico Feliciano
Genesys - Employees
------------------------------


Original Message:
Sent: 11-01-2022 09:22
From: Jason Tran
Subject: User getting "does not have evaluation participate permissions" when trying to create a new evaluation for another user despite having Quality Administration Role

Hi Nico,

I'm not sure if this organization has it. Is there a way I can check? Its looks like even when I try it using with the Admin role combined with the User and I can see the same message as what the users reported to us not being able to create a evaluation due to not having the participate permission even thou the account I use have the Quality Administrator as well.

Thank You



Original Message:
Sent: 11-01-2022 07:30
From: Nico Feliciano
Subject: User getting "does not have evaluation participate permissions" when trying to create a new evaluation for another user despite having Quality Administration Role

Hello Jason,

Would like to confirm with you the licensing on the org. Quality Management needs either GC2 or GC1+WEM add-on. It looks like the org has it but just wanted to make sure - this was touched upon in a customer scenario I was reviewing last week.

Seconding Anton's response regarding role. I see that for this permission it can be triggered by conditional scenarios. Might be good to check this out. In my test org, the permission defaults with no conditions.

If licensing, permission, and role assignment are all confirmed then the next best option here would be to endorse the situation to Product Support for investigation. If you have not done so, please open a case on this topic.

------------------------------
Nico Feliciano
Genesys - Employees

Looks like everything is as expected from a licensing and permissions perspective, Jason.

As a final clarifying note, user Test Caller 1 is the agent in your scenario and so that user should have the Participate permission. Assigning the default User role to it should suffice. Now the user who is trying to create the evaluation for Test Caller 1 should definitely have Quality Admin. If this is your setup and your are still getting errors then I suggest opening a Product Support case sharing your scenario in full detail.



------------------------------
Nico Feliciano
Genesys - Employees
------------------------------

Original Message:
Sent: 11-01-2022 09:38
From: Jason Tran
Subject: User getting "does not have evaluation participate permissions" when trying to create a new evaluation for another user despite having Quality Administration Role

Hi Nico,

Is this the condition you are referring? I can definitely see it for quality participant so I guess this needs to be set.




So I checked the subscription section:

And can see these quantity but other then that I don't anything else being used.

PureCloud 3 User	3	seats
PureCloud for Wallboard Device Charge (view notes)	1	users

PureCloud BYOC Cloud

1

units

------------------------------
Jason Tran
Electroline Data Communications Inc
------------------------------


Original Message:
Sent: 11-01-2022 09:31
From: Nico Feliciano
Subject: User getting "does not have evaluation participate permissions" when trying to create a new evaluation for another user despite having Quality Administration Role

Hello Jason,

Available licenses can be confirmed in Admin > Subscription. Permission conditions can be viewed when you go click the role in question (i.e. User role) when you search for it in Admin > Roles / Permissions.

------------------------------
Nico Feliciano
Genesys - Employees


Original Message:
Sent: 11-01-2022 09:22
From: Jason Tran
Subject: User getting "does not have evaluation participate permissions" when trying to create a new evaluation for another user despite having Quality Administration Role

Hi Nico,

I'm not sure if this organization has it. Is there a way I can check? Its looks like even when I try it using with the Admin role combined with the User and I can see the same message as what the users reported to us not being able to create a evaluation due to not having the participate permission even thou the account I use have the Quality Administrator as well.

Thank You



Original Message:
Sent: 11-01-2022 07:30
From: Nico Feliciano
Subject: User getting "does not have evaluation participate permissions" when trying to create a new evaluation for another user despite having Quality Administration Role

Hello Jason,

Would like to confirm with you the licensing on the org. Quality Management needs either GC2 or GC1+WEM add-on. It looks like the org has it but just wanted to make sure - this was touched upon in a customer scenario I was reviewing last week.

Seconding Anton's response regarding role. I see that for this permission it can be triggered by conditional scenarios. Might be good to check this out. In my test org, the permission defaults with no conditions.

If licensing, permission, and role assignment are all confirmed then the next best option here would be to endorse the situation to Product Support for investigation. If you have not done so, please open a case on this topic.

------------------------------
Nico Feliciano
Genesys - Employees

Thanks Nico looks like we found out what it was. They weren't supposed to be assigning condition to the permission so they had to be removed.


Original Message:
Sent: 11-01-2022 10:10
From: Nico Feliciano
Subject: User getting "does not have evaluation participate permissions" when trying to create a new evaluation for another user despite having Quality Administration Role

Looks like everything is as expected from a licensing and permissions perspective, Jason.

As a final clarifying note, user Test Caller 1 is the agent in your scenario and so that user should have the Participate permission. Assigning the default User role to it should suffice. Now the user who is trying to create the evaluation for Test Caller 1 should definitely have Quality Admin. If this is your setup and your are still getting errors then I suggest opening a Product Support case sharing your scenario in full detail.



------------------------------
Nico Feliciano
Genesys - Employees
------------------------------


Original Message:
Sent: 11-01-2022 09:38
From: Jason Tran
Subject: User getting "does not have evaluation participate permissions" when trying to create a new evaluation for another user despite having Quality Administration Role

Hi Nico,

Is this the condition you are referring? I can definitely see it for quality participant so I guess this needs to be set.




So I checked the subscription section:

And can see these quantity but other then that I don't anything else being used.

PureCloud 3 User	3	seats
PureCloud for Wallboard Device Charge (view notes)	1	users

PureCloud BYOC Cloud

1

units

------------------------------
Jason Tran
Electroline Data Communications Inc


Original Message:
Sent: 11-01-2022 09:31
From: Nico Feliciano
Subject: User getting "does not have evaluation participate permissions" when trying to create a new evaluation for another user despite having Quality Administration Role

Hello Jason,

Available licenses can be confirmed in Admin > Subscription. Permission conditions can be viewed when you go click the role in question (i.e. User role) when you search for it in Admin > Roles / Permissions.

------------------------------
Nico Feliciano
Genesys - Employees


Original Message:
Sent: 11-01-2022 09:22
From: Jason Tran
Subject: User getting "does not have evaluation participate permissions" when trying to create a new evaluation for another user despite having Quality Administration Role

Hi Nico,

I'm not sure if this organization has it. Is there a way I can check? Its looks like even when I try it using with the Admin role combined with the User and I can see the same message as what the users reported to us not being able to create a evaluation due to not having the participate permission even thou the account I use have the Quality Administrator as well.

Thank You



Original Message:
Sent: 11-01-2022 07:30
From: Nico Feliciano
Subject: User getting "does not have evaluation participate permissions" when trying to create a new evaluation for another user despite having Quality Administration Role

Hello Jason,

Would like to confirm with you the licensing on the org. Quality Management needs either GC2 or GC1+WEM add-on. It looks like the org has it but just wanted to make sure - this was touched upon in a customer scenario I was reviewing last week.

Seconding Anton's response regarding role. I see that for this permission it can be triggered by conditional scenarios. Might be good to check this out. In my test org, the permission defaults with no conditions.

If licensing, permission, and role assignment are all confirmed then the next best option here would be to endorse the situation to Product Support for investigation. If you have not done so, please open a case on this topic.

------------------------------
Nico Feliciano
Genesys - Employees

Just in case anyone else has a similar issue. I had the same problem and the user had all the permissions. It turned out that they weren't assigned to the correct Division and this was causing the issue. 

------------------------------
Alastair Pitt
Docusign, Inc.
------------------------------

Original Message:
Sent: 11-01-2022 11:33
From: Jason Tran
Subject: User getting "does not have evaluation participate permissions" when trying to create a new evaluation for another user despite having Quality Administration Role

Thanks Nico looks like we found out what it was. They weren't supposed to be assigning condition to the permission so they had to be removed.



Original Message:
Sent: 11-01-2022 10:10
From: Nico Feliciano
Subject: User getting "does not have evaluation participate permissions" when trying to create a new evaluation for another user despite having Quality Administration Role

Looks like everything is as expected from a licensing and permissions perspective, Jason.

As a final clarifying note, user Test Caller 1 is the agent in your scenario and so that user should have the Participate permission. Assigning the default User role to it should suffice. Now the user who is trying to create the evaluation for Test Caller 1 should definitely have Quality Admin. If this is your setup and your are still getting errors then I suggest opening a Product Support case sharing your scenario in full detail.



------------------------------
Nico Feliciano
Genesys - Employees


Original Message:
Sent: 11-01-2022 09:38
From: Jason Tran
Subject: User getting "does not have evaluation participate permissions" when trying to create a new evaluation for another user despite having Quality Administration Role

Hi Nico,

Is this the condition you are referring? I can definitely see it for quality participant so I guess this needs to be set.




So I checked the subscription section:

And can see these quantity but other then that I don't anything else being used.

PureCloud 3 User	3	seats
PureCloud for Wallboard Device Charge (view notes)	1	users

PureCloud BYOC Cloud

1

units

------------------------------
Jason Tran
Electroline Data Communications Inc


Original Message:
Sent: 11-01-2022 09:31
From: Nico Feliciano
Subject: User getting "does not have evaluation participate permissions" when trying to create a new evaluation for another user despite having Quality Administration Role

Hello Jason,

Available licenses can be confirmed in Admin > Subscription. Permission conditions can be viewed when you go click the role in question (i.e. User role) when you search for it in Admin > Roles / Permissions.

------------------------------
Nico Feliciano
Genesys - Employees


Original Message:
Sent: 11-01-2022 09:22
From: Jason Tran
Subject: User getting "does not have evaluation participate permissions" when trying to create a new evaluation for another user despite having Quality Administration Role

Hi Nico,

I'm not sure if this organization has it. Is there a way I can check? Its looks like even when I try it using with the Admin role combined with the User and I can see the same message as what the users reported to us not being able to create a evaluation due to not having the participate permission even thou the account I use have the Quality Administrator as well.

Thank You



Original Message:
Sent: 11-01-2022 07:30
From: Nico Feliciano
Subject: User getting "does not have evaluation participate permissions" when trying to create a new evaluation for another user despite having Quality Administration Role

Hello Jason,

Would like to confirm with you the licensing on the org. Quality Management needs either GC2 or GC1+WEM add-on. It looks like the org has it but just wanted to make sure - this was touched upon in a customer scenario I was reviewing last week.

Seconding Anton's response regarding role. I see that for this permission it can be triggered by conditional scenarios. Might be good to check this out. In my test org, the permission defaults with no conditions.

If licensing, permission, and role assignment are all confirmed then the next best option here would be to endorse the situation to Product Support for investigation. If you have not done so, please open a case on this topic.

------------------------------
Nico Feliciano
Genesys - Employees