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  • 1.  User Productivity

    Posted 01-28-2025 12:20
    Edited by Elyse Gritsonis 01-28-2025 12:41

    Is there a way to view summaries per user and queue grouped together the way we could in IC Business Manager?


    #Reporting/Analytics

    #ReportingMetrics

    #PureCloudForSupervisors

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    Elyse Gritsonis
    Business Analyst
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  • 2.  RE: User Productivity
    Best Answer

    Posted 01-29-2025 04:20

    Hi Elyse,

    To see the overall performance of users you can see this in Performance > Workspace > Agent Performance (you can also filter this by specific queues)

    To see the individual user queues performance you would need to drill down to the Agent Performance Detail and the Queues Details tab



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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