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  • 1.  User Productivity

    Posted 01-28-2025 16:54
    No replies, thread closed.

    Is there a way to view summaries per user and queue grouped together the way we could in IC Business Manager?

    #ReportingandAnalytics

    #QueueMetrics

    #QueuesActivityView 


    #Reporting/Analytics

    ------------------------------
    Elyse Gritsonis
    Business Analyst
    ------------------------------


  • 2.  RE: User Productivity
    Best Answer

    Posted 01-29-2025 10:23
    No replies, thread closed.

    Hello Elyse, 

    This seems to be a duplicate post. Sam provided an answer here: https://community.genesys.com/discussion/user-productivity?ReturnUrl=%2fdigestviewer29%3fCommunityKey%3dbab95e9c-6bbe-4a13-8ade-8ec0faf733d4

    If you have follow up question please post them there. I will be closing this thread. 

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
    ------------------------------

    Original Message


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