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  • 1.  User provisioning using SCIM - Division Mapping

    Posted 08-03-2023 22:19
    Edited by Prem Venkatesh 08-03-2023 23:03
    No replies, thread closed.

    Hi There,

    When using SCIM for user provisioning in GC, We have enabled Attribute mapping so that the department filed in Azure is mapped to the Target Attribute i.e. scimEnterpriseUser.division.

    Divisions were created in GC based on Azure departments, But not all of them. User Sync fails when the division name doesn't exist in GC. Whereas users are synced successfully when the Divison name is available.

    In the Azure attribute mapping, the default value has been set to the "Home" division, if the attribute is null. In this case for these users the value isn't null it just has no match found in the Genesys for the division and sync is failing.

    Is it possible to default synchronize users to a designated division outside of pre-created divisions where the field is not null?   Any thoughts or workaround?

    Is it possible to force the default value when the department value is null or not equal to an existing division name in GC?


    #Integrations

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    Prem
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  • 2.  RE: User provisioning using SCIM - Division Mapping

    Posted 08-04-2023 01:00
    No replies, thread closed.

    You might want to consider going down the path of using a different field in AD that you have a bit more control over and have your AAD admins script getting that populated to how you need it to be.  Other than that you'd need to look at building your own custom SCIM integration using the APIs.



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    Vaun McCarthy
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  • 3.  RE: User provisioning using SCIM - Division Mapping

    Posted 08-04-2023 02:04
    No replies, thread closed.

    @Vaun McCarthy thank you, I will pass this feedback to the AAD admins.



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    Prem
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    Original Message


  • 4.  RE: User provisioning using SCIM - Division Mapping

    Posted 08-07-2023 11:07
    No replies, thread closed.

    If you don't have a 1:1 mapping for the values in the current Division field to Divisions in Genesys, I'd recomend using the Expression Builder in AAD to populate this data, instead.  For us, we don't even use AAD's Division, so I built an expression based on Job Title and physicalOfficeDeliveryLocation to populate Division, and set a default for one other than "Home" (we use Home for admin stuff).



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    Paul McGurn
    Manager, Telecom & DevOps
    GoTo
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  • 5.  RE: User provisioning using SCIM - Division Mapping

    Posted 08-07-2023 19:19
    No replies, thread closed.

    Thank you @Paul McGurn for the update. We are currently looking into  Expression Builder in AAD



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    PremPrem
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    Original Message


  • 6.  RE: User provisioning using SCIM - Division Mapping

    Posted 11-17-2023 03:26
    Edited by Christopher Morris 11-17-2023 11:31
    No replies, thread closed.

    Hi Paul McGurn, Do you have links to any documentation that you used for the AAD Expression Builder work please?



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    Christopher Morris
    Admiral Group Plc
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    Original Message


  • 7.  RE: User provisioning using SCIM - Division Mapping

    Posted 01-18-2024 05:49
    No replies, thread closed.

    Hi Prem - Did you manage to get this done? We are trying to get this configured in our infra. Could you please advise. 



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    Ashokkumar Paramasivam
    KONE
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  • 8.  RE: User provisioning using SCIM - Division Mapping

    Posted 01-19-2024 10:07
    No replies, thread closed.

    Hi Ashok, Advised the customer to use Expression Builder in AAD to populate this data
    Azure expression builder



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    Prem
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    Original Message


  • 9.  RE: User provisioning using SCIM - Division Mapping
    Best Answer

    Posted 11-22-2024 11:25
    No replies, thread closed.

    If anyone is interested, here's how I set it up:

    Using Expression Builder:

    Make sure to set the "Department Name" and "Division Name" as follows:

    IIF([department]="Department name", "Division Name",
IIF([department]="Department name", "Division Name",
IIF([department]="Department name", "Division Name",
IIF([department]="Department name", "Division Name",
IIF([department]="Department name", "Division Name",
IIF([department]="Department name", "Division Name",
IIF([department]="Department name", "Division Name",
IIF([department]="Department name", "Division Name",
IIF([department]="Department name", "Division Name",
IIF([department]="Department name", "Division Name",
IIF([department]="Department name", "Division Name",
IIF([department]="Department name", "Division Name",
IIF([department]="Department name", "Division Name",
IIF([department]="Department name", "Division Name",
IIF([department]="Department name", "Division Name",
IIF([department]="Department name", "Division Name",
IIF([department]="Department name", "Division Name",
"Home")))))))))))))))



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    Pat Johnson
    Sr. Solutions Analyst
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