Genesys Cloud - Main

Hello everyone,

I'd like to know if it's possible to remove "default" status from my organization (such as "Meal", "Away") or modify the label/agent who can choose them.

Thank yuo in advance,
Gianpaolo

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Gianpaolo D'Andrea
TechneValue GmbH
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Hello Gianpaolo,

Unfortunately right now, it is not possible to delete or rename our default status but you can add secondary status. You may want to check this link. 

And also, we recommend sending a feature request to our Product Ideas Lab. To submit a request for a new feature, please select the Feature Request tile from My Support Home. Select the Product Category and Product; then complete the rest of the fields. Remember to please provide as many details as you can.

We have more information here, but let me know if further assistance is needed.

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Marie Grace Delos Santos
Global Digital Team, Customer Succecss
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Hello Gianpaolo

I created the idea CLPLA-I-558 "User Status configuration by role" 2 months ago. You can vote it if you like.

Best regards.



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Iván
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