Genesys Cloud - Main

It´s possible use User to User Information (UUI) to obtain the agent name that answer a inbound interaction and after, save this data and finally pass the data when the agent transfer the interaction to one "queue flow" for the customer answer one survey?
#Routing(ACD/IVR)

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Gladys Galabay
High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
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Yes that works. In your script make sure to enabled UUI in script properties.  I created a custom action that did a UUI.Update with Script.Agent Name, then a blind transfer to a queue.  The name will be available in the built-in variable Call.UUIData in the flow.

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Melissa Bailey
Genesys - Employees
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