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User unable to use blind transfer or consult feature when looking to trasnfer the a call

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  • 1.  User unable to use blind transfer or consult feature when looking to trasnfer the a call

    Posted 03-21-2023 11:24
    No replies, thread closed.

    One following users is unable to use the blind transfer function to directly transfer calls to another number and she is also having the same issue around using the consult feature, which is blocked for her. See screenshots attached.

    Is this related to her persmissions and roles settings on genesys? Help from community will be greatly appreciated. 


    #Telephony

    ------------------------------
    Kazi Sajeed
    EQUANS Services Limited
    ------------------------------


  • 2.  RE: User unable to use blind transfer or consult feature when looking to trasnfer the a call

    Posted 03-21-2023 11:39
    No replies, thread closed.

    Hi Kazi - 

    Try having the agent press Enter after entering the value. You should see the number change in how it is presented and the transfer options should be available. 

    Thanks,



    ------------------------------
    Cory King
    Humana Inc.
    ------------------------------



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