I have a data table that has phone numbers in it, and based on the phone number, I have 3 columns each with one of the agents (users) email address. I have a data action that looks up the phone number and gets the 3 agents (PA1, PA2, PA3 for preferred agent). I have no trouble retrieving those values and can verify they are correct using the "set participant data" tool.
But I need to assign the agents that are PA1, PA2, and PA3 with different priorities - but when I try to assign the agents - using Update Data: User statement, it won't let me use PA1 since it is a string variable and not a user. But you can't create a USER variable in a data table.
How do you convert the variable from String to User? I haven't been able to find anything either in the help docs, community, or google.
Many thanks for anyone who might be able to help.
#ArchitectureandDesign#Routing(ACD/IVR)------------------------------
Brenda Wynne
Alcon Vision LLC
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