Genesys Cloud - Main

Hello All,

I have an end-user who's profile shows the wrong location. I looked in the system and there is no Victor location anywhere and she does not live in Victor. This wouldn't matter anyway since We all use Genesys in a Citrix VDI. Any idea of what might be pulling the wrong location?

Thank you

#System/PlatformAdministration

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Tim Seneca
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Hey Tim,

I'm not positive with you being on a Citrix VDI, but from my experience this has been caused due to location settings on the person's computer. I've had this happen to a couple of my users and we are on Windows so I had them change their Windows Default Location in their computer settings and that fixed it in Genesys.

Again, not 100% sure if that's the fix here, but that did fix the issue for me.

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Tristen Schwarzenberger
IT Engineer
GCP
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Hello Tim,

That location is being pulled via geolocation detection. That location data may be incorrect because there is a VPN that is being used? If you'd like to disable the geolocation detection, this Resource Center article goes over the steps to do so.

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Jason Kleitz
Online Community Manager/Moderator
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