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User's status: automatic update to "busy" while making / answering a call, and updated automatically back to "available" after the call is released

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  • 1.  User's status: automatic update to "busy" while making / answering a call, and updated automatically back to "available" after the call is released

    Posted 10-23-2019 08:55
    No replies, thread closed.
    Hi,
     
    Some months ago, faced some troubles at a customer's site where they are using third party non managed SIP Hardphones for telephony (it a Medicine Laboratory Analysis Company).

    So opened this new idea to have the userr's status automaically updated when the corresponding hardphone is in conversation, as it is not done now in PureCloud:

    https://purecloud.ideas.aha.io/ideas/CLCOLL-I-317

    Please see if you agree with what has been requested and please vote it, if you think iit would be nice to have this feature brought into PureCloud  Platform.

    Thanks

    Best regards,

    #Telephony

    ------------------------------
    Jorge Negri
    ------------------------------


  • 2.  RE: User's status: automatic update to "busy" while making / answering a call, and updated automatically back to "available" after the call is released

    Posted 10-25-2019 10:22
    No replies, thread closed.
    Hi Jorge,
    I voted for your idea, as the incorrect status is a major annoyance for me (we use PureCloud for our business and call centers and also use MS Teams for meetings/conferences). Getting a hold of someone has become difficult.

    Thinking about this brought me to enter another idea for a "camp" function to allow to wait for the other party to come off a call and then establish the connection. Sometimes you need to talk to someone, so "camp" would automate having to check for someone to be available. See https://purecloud.ideas.aha.io/ideas/CLCOLL-I-359

    ------------------------------
    Sven Schiller
    Kognitiv
    ------------------------------

    Original Message


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