Certification and Training

In my preparation for taking Genesys Certification Exams, I tried using AI platforms like ChatGPT, Copilot, and Gemini. Although they are helpful in creating example testing scenarios, I found that their answers to their own sample questions were sometimes just wrong. I've heard that even the purchased test prep that is offered on the internet is not always accurate. Just wanted to share my findings that with all things AI, verify what you are supplied by actually doing it in Genesys before trusting the information supplied.

Yes, it's true that when an AI tool doesn't have complete information, it gives very broad and general answers. The most reliable information comes from Genesys.

Hello, Mike.

Take care when using AI to study. I've seen a lot of wrong answers.

Here are some assistants that can really help.

Here in Genesys Orchestrators, you can find the Ask Me Anything that can bring you answers based on Genesys resources and the community.

Another useful tool is the Practice Exams that you can try for free in Webassessor. They have good questions to practice and simulate a real test.

You will find them in REGISTER FOR AN EXAM > PRACTICE EXAMS.