PaulB | 2024-09-27 16:49:34 UTC | #1
Okta is requiring a third-party telephony provider to initiate a voice or SMS call for 2FA. Does PureCloud offer the ability via an API to make voice or SMS calls to an external number?
tim.smith | 2024-09-27 21:19:17 UTC | #2
Genesys Cloud does have agentless dialing. https://help.mypurecloud.com/articles/create-agentless-campaign/ However I'm not aware of Okta's requirements for this integration, so I can't say if you can use this to meet those requirements.
PaulB | 2024-09-30 16:12:07 UTC | #3
Thanks Tim. This doesn't look like it will work for our needs as we need the ability to dial any number based on a user requesting a authentication code from Okta.
system | 2024-10-31 16:12:09 UTC | #4
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