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Using PureCloud 'ININ' assigned Wrap Codces in Rule Sets

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  • 1.  Using PureCloud 'ININ' assigned Wrap Codces in Rule Sets

    Posted 10-29-2019 21:17
    No replies, thread closed.
    Hi Community,

    I'll begin by referencing a post from way back that touched on this subject Here.

    My aim is to use PureCloud assigned wrap up codes in a rule set to complete records that are, for example, ININ-OUTBOUND-DISCONNECT after 1 or 2 attempts. 

    We have the list of wrapcodes provided by Genesys https://help.mypurecloud.com/articles/wrap-up-codes-assigned-by-outbound-dialing/ but i'm looking for the text needed to input in a rule set using call analysis as the condition. An example in the articles is 'disposition.classification.callable.sit', it's these i believe i'd need?

    My rule set in theory would look like this -

    Condition type: Call Analysis
    Disposition: ININ-OUTBOUND-DISCONNECT?/disposition.classification.callable.sit?

    Actions: Type: Mark Contact as Unacallable

    Any insight would be much appreciated!
    #Outbound

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    Robert Anderson
    Openagent.com.au
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