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Using RCS within Genesys Cloud along with open messaging

  • 1.  Using RCS within Genesys Cloud along with open messaging

    Posted 10 hours ago

    Hi All ,

    Is it possible to use Rich Communication Services (Cards and Carousels , quick replies , date picker etc) within Genesys Cloud for an incoming open message (integration done via open messaging apis ) without using digital bot flow ? 

    Usually digital bot flow allows to use RCS but i do not want to introduce an additional layer for RCS alone . 

    Regards,

    Garima .


    #API/Integrations
    #DigitalChannels
    #System/PlatformAdministration
    #Other

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    Regards
    Garima.
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