Genesys Cloud - Main

 View Only

Sign Up

  • 1.  Using RCS within Genesys Cloud along with open messaging

    Posted yesterday

    Hi All ,

    Is it possible to use Rich Communication Services (Cards and Carousels , quick replies , date picker etc) within Genesys Cloud for an incoming open message (integration done via open messaging apis ) without using digital bot flow ? 

    Usually digital bot flow allows to use RCS but i do not want to introduce an additional layer for RCS alone . 

    Regards,

    Garima .


    #API/Integrations
    #DigitalChannels
    #System/PlatformAdministration
    #Other

    ------------------------------
    Regards
    Garima.
    ------------------------------


  • 2.  RE: Using RCS within Genesys Cloud along with open messaging

    Posted 4 hours ago

    We have explored this by integrating to Sinch and their conversation API. We didn't deploy it yet, but scoped it out.

    https://sinch.com/messaging/conversation-api/



    ------------------------------
    Steve Alix
    EDCi
    ------------------------------



Related Content