Genesys Cloud - Main

Good morning everyone,

I am trying to use an API (/api/v2/conversations/emails/{conversationId}/messages/{messageId}) to get the Loss State from an email body. The email will have text like shown below:

Job Address Information:

Loss City: TAYLORSVILLE

Loss State: NorthCarolina

Loss Country: US

Loss Zip Code:XXXXX-XXXX
I want to get the State name and it can be the full name or just a short one like FL. I have the data action configured as follows: 

I have tried various filters even something as simple as just matching "Loss" but I get the following error for it: 

JSON failed output schema validation for the following reasons: Schema: # @/properties/MessageText.  Error location: /MessageText.  instance type (array) does not match any allowed primitive type (allowed: [\"string\"])",

Could someone point out what needs to be done to extract that State name properly each time with varying length of State name?

Hello Amanpreet, 

This specific question would be better suited for the developer forums, as this has to do with requests for developing data actions.

But taking a quick look at the data action code, it looks like it breaks down to a "bad string" issue. From the screen shot it looks like the "" are misplaced around \MessageText. But a post in the developer forums would be the best way to get an answer for this. 

Cheers, 

Good morning everyone,

I am trying to use an API (/api/v2/conversations/emails/{conversationId}/messages/{messageId}) to get the Loss State from an email body. The email will have text like shown below:

Job Address Information:

Loss City: TAYLORSVILLE

Loss State: NorthCarolina

Loss Country: US

Loss Zip Code:XXXXX-XXXX
I want to get the State name and it can be the full name or just a short one like FL. I have the data action configured as follows: 

I have tried various filters even something as simple as just matching "Loss" but I get the following error for it: 

JSON failed output schema validation for the following reasons: Schema: # @/properties/MessageText.  Error location: /MessageText.  instance type (array) does not match any allowed primitive type (allowed: [\"string\"])",

Could someone point out what needs to be done to extract that State name properly each time with varying length of State name?