Workforce Engagement Management

Hi!  Does anyone have any experience using SCA (Schedule Adherence) in place of a standard, old-fashioned attendance policy? 

#Workforce Engagement Management
#Performance Management
#Other/Not Sure

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Gina Palmer
Manager, Workforce Management
Papa, Inc.
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Hi!  Does anyone have any experience using SCA (Schedule Adherence) in place of a standard, old-fashioned attendance policy? 

I'm unsure of what you're asking for. How would you describe using Adherence compared to a standard policy?

For context, we have a standard policy we hold our agents to, but we use their adherence, to a degree, to update their attendance records with things like Tardy In/Out.

Hi!  Does anyone have any experience using SCA (Schedule Adherence) in place of a standard, old-fashioned attendance policy? 

Let me be more clear.  My center leaders wanted to get rid of a standard attendance policy and instead use SCA in place of attendance.  I was wondering if anyone had ever done anything like that and what were the results?  Are you still doing it?

I'm unsure of what you're asking for. How would you describe using Adherence compared to a standard policy?

For context, we have a standard policy we hold our agents to, but we use their adherence, to a degree, to update their attendance records with things like Tardy In/Out.

Hi!  Does anyone have any experience using SCA (Schedule Adherence) in place of a standard, old-fashioned attendance policy? 

I think I understand.

So you would want to hold agents accountable for, say, going under a certain adherence percentage, or 5 minutes over a scheduled break?

Let me be more clear.  My center leaders wanted to get rid of a standard attendance policy and instead use SCA in place of attendance.  I was wondering if anyone had ever done anything like that and what were the results?  Are you still doing it?

I'm unsure of what you're asking for. How would you describe using Adherence compared to a standard policy?

For context, we have a standard policy we hold our agents to, but we use their adherence, to a degree, to update their attendance records with things like Tardy In/Out.

Hi!  Does anyone have any experience using SCA (Schedule Adherence) in place of a standard, old-fashioned attendance policy? 

This would account for everything; not only for regular schedule adherence things when the agent was here, but also if they had a shift interruption (late, leave early) or called off for the day.  I am not a fan of this idea but I wanted to check if anyone had done something like this and how it worked for you.

I think I understand.

So you would want to hold agents accountable for, say, going under a certain adherence percentage, or 5 minutes over a scheduled break?

Let me be more clear.  My center leaders wanted to get rid of a standard attendance policy and instead use SCA in place of attendance.  I was wondering if anyone had ever done anything like that and what were the results?  Are you still doing it?

I'm unsure of what you're asking for. How would you describe using Adherence compared to a standard policy?

For context, we have a standard policy we hold our agents to, but we use their adherence, to a degree, to update their attendance records with things like Tardy In/Out.

Hi!  Does anyone have any experience using SCA (Schedule Adherence) in place of a standard, old-fashioned attendance policy?