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Using Sentiment Analysis within Bots

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  • 1.  Using Sentiment Analysis within Bots

    Posted 12-15-2021 09:11
    No replies, thread closed.
    Hi all,

    Does anyone have information on utilizing sentiment analysis or sentiment tracking within a Bot Flow? We have a customer that is interested in making decisions based on the sentiment that the customer might be expressing while they are interacting with the bot.

    Thanks,
    Peter
    #Routing(ACD/IVR)

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    Peter Stoltenberg
    Avtex Solutions, LLC
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