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using style HTML tag in canned responses

  • 1.  using style HTML tag in canned responses

    Posted 05-21-2025 12:37

    Hello Dev Community,

    If any one achieved how to use style html tag for canned responses, could you help. 

    Use case: for each email reply, agents will write response in templates (templates are selected from canned responses). 

    these templates are created with customer provided HTML pages which has Style tag within Head tag. head tag is automatically removed after saving the response.

    looking for any suggestion or workaround on how to make it work. 

    Thank you ! 


    #Uncategorized

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    Hanumantha Rao
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