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I have a common module flow that's used when a caller elects to receive a SMS during the IVR.  If the caller presses 1, we will use the current ANI.  This is the expression used in the "toAddress" field of the data action: Substring(Common.ANI_Input,4,25) and that works well to send the SMS.  I'm stuck at the caller-entered number when they press "2". I can collect the caller-entered number successfully however, I cannot figure out the expression to take that caller-entered number and use it for SMS.  I hijacked build from our courtesy callback flow.  That expression is:  ToPhoneNumber(Append("tel: +",ToPhoneNumber(Common.ANI_Input).dialingCode, Substring(Common.CallbackNumber,1,Length(Common.CustomerNumber))))

I've tried a dozen different variations.  Appreciate any help.

#Architect

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Marcus Hanna
Technology Manager
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Issue solved with help from Genesys support.  I don't know why CCB likes to append "tel: +" while my SMS data action only likes to append "+", but that did the trick.  Here's the functional expression for a SMS data action in a Common Module looking for a caller-entered string phone number: ToPhoneNumber(Append("+",ToPhoneNumber(Common.ANI_Input).dialingCode, Common.CallbackNumber)) 

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Marcus Hanna
Technology Manager
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