Genesys Cloud - Main

Hi Community,

Do you know if a thrid-party simmetric key mechanisms are supported in Genesys Cloud instead AWS KMS to encrypt the data within payload? If so, I will appreciate you if share and example on how to get this.

regards,

Hello Jorge, 

Yes,  Genesys Cloud does support alt encryption key management besides AWS KMS. There are Genesys Cloud Managed Keys and Local Key Manager. 

With GC managed keys the keys are generated and stored internally by Genesys Cloud this means GC owns and manages the keys and no maintenance is required from your side. 

With LKM you can maintain your own key pairs, this provides more control over encryption keys but you are responsible for key management.

From your post it looks like LKM is what you are looking for, If you click on the link I posted for LKM it will take you to our resource center page for more details and set up. 

Cheers, 

Hi Community,

Do you know if a thrid-party simmetric key mechanisms are supported in Genesys Cloud instead AWS KMS to encrypt the data within payload? If so, I will appreciate you if share and example on how to get this.

regards,

Hi Cameron,

Thank you for the feedback, and apologies for the confusion.

I am trying to validate if it is possible to use another mechanisms instead AWS KMS to encrypt the payload data in transit into a secure IVR flow, this is because the confidential information of the clients (PAN information like credit card number, secret code, etc.) is not encrypted into the payload when transit in the TLS transport to Genesys Cloud and for example it can be read by Genesys Care if they need troubleshoot. So for local regulatories compliances the customer want to use doubble encryption at transport level as well as payload level.

regards,

Hello Jorge, 

Yes,  Genesys Cloud does support alt encryption key management besides AWS KMS. There are Genesys Cloud Managed Keys and Local Key Manager. 

With GC managed keys the keys are generated and stored internally by Genesys Cloud this means GC owns and manages the keys and no maintenance is required from your side. 

With LKM you can maintain your own key pairs, this provides more control over encryption keys but you are responsible for key management.

From your post it looks like LKM is what you are looking for, If you click on the link I posted for LKM it will take you to our resource center page for more details and set up. 

Cheers, 

Hi Community,

Do you know if a thrid-party simmetric key mechanisms are supported in Genesys Cloud instead AWS KMS to encrypt the data within payload? If so, I will appreciate you if share and example on how to get this.

regards,