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  • 1.  v2.conversations.{id}.transcription

    Posted 21 days ago
    It's not clear how to calculate the exact timestamp for utterances using the data through the v2.conversations.{id}.transcription event. 
     
    I've reviewed the documentation and the event schema documented at https://developer.genesys.cloud/notificationsalerts/notifications/available-topics. 
     
    My team needs a timestamp to match the first moment when the audio of the message by either party becomes audible for each utterance. It looks like this might be calculated using a combination of eventTime and transcripts.alternatives.offsetMs but I'm wondering if this is correct? Any guidance?

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    Steven Eklund
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  • 2.  RE: v2.conversations.{id}.transcription

    Posted 20 days ago

    I was researching this more and it looks like it could be a timestamp generated from adding together transcriptionStartTimeMs and  transcripts.alternatives.offsetMs. Has anyone looked into this before?



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    Steven Eklund
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