enricopreite | 2024-11-30 09:35:53 UTC | #1
Hello, i defined a trigger to take when an outbound call is not answered so i can load a workflow to schedule a callback. Here the trigger definition:
But i receive double and sometimes triple events like this for the same conversation:
{ "eventTime": 1732896504076, "conversationId": "223b5312-6c37-4c41-8cad-1a96826e9276", "participantId": "23dca52e-2f4a-436e-a19a-0ba28f5ae7e8", "sessionId": "8ce3f01a-9f6b-4d8a-b159-0ea778b69e94", "mediaType": "VOICE", "provider": "Edge", "direction": "OUTBOUND", "ani": "sip:anonymous@anonymous.invalid", "dnis": "tel:+393288236350", "wrapupCode": "ININ-OUTBOUND-NO-ANSWER", "wrapupDurationMs": 0, "conversationExternalContactIds": [ "6993941f-2032-4632-bdce-d8e274064209" ] }
is it correct or i have to open an incident for this?
system | 2024-12-31 09:36:25 UTC | #2
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