frank_AOD | 2024-06-27 00:46:10 UTC | #1
Hi all, Subscribing to the WebSocket v2.users.{id}.conversations.calls API does not send a message when a call is placed into secure pause. If in this state and another action is taken (hold, mute etc...) that triggers a message from the API then the 'secrePause' flag is shows true, and the recordingState shows "none" but entering or exiting the secure pause state itself does not trigger a notification message. This does not feel right, but I may be missing something. Do I need to subscribe to another topic to receive a message when the secure pause state changes on the active call?
natereprogle | 2024-06-27 16:13:06 UTC | #2
Hey Frank!
You should be receiving a notification when secure pause is enabled. When I tested this on a test user, as soon as secure pause was activated I received a notification over the webhook which showed the "securePause" flag was switched to true. I've removed the participants from the response, but this is pretty much exactly what I received the moment I clicked the secure pause button:
{
"topicName": "v2.users.2f1ca3f8-330c-48c2-98f0-a6f189be11ef.conversations.calls",
"version": "2",
"eventBody": {
"recordingState": "paused",
"securePause": true,
"participants": [
...
],
"address": "tel:+1<REDACTED>",
"utilizationLabelId": "631f0939-be32-495a-baf9-970abb039192",
"id": "b91c232d-e5a9-4d88-95b7-2f1166c6b30a"
},
"metadata": {
"CorrelationId": "3a367431-527e-4166-abda-a97003408150"
}
}
I received a similar response when I disabled secure pause, the only difference was that "securePause" was false and "recordingState" was true again. I'd recommend testing with a dummy user in a dummy queue just to validate the subscription is working as expected.
frank_AOD | 2024-06-27 23:19:37 UTC | #3
Hi, Thank you for the response - pleased to hear that it should be talking to me at that point. I was expecting a response too, but the API is silent in both the test queue and the live queue. Might be time to raise a ticket, I think!
system | 2024-07-27 23:20:02 UTC | #4
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