Genesys Cloud - Main

Hello Everyone,

I was trying to build an option where I present the caller with the option to provide an input, the input will be numeric. I wanted to validate if the customer gave the input or not and if they give the wrong input than based on that play the messages accordingly. I tried to check the length of the provided input but it always goes to the false part, also tried to check IsSet as well but that too failed. What I want to check is basically if the caller gave any input or not, if they gave a input than at the backend I am validating if its a correct one or not and if no input is given than I want to play another prompt for the same.

#Routing(ACD/IVR)

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Siddhartha Chopdar
Sabre GLBL Inc
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The Collect Input operation has a failure path, which I believe is taken if the caller fails to provide input that matches the validation set on the action (for example, if you say you want 6-8 digits and they only provide 4, or it times out, or whatever.) If it takes the success path, then I believe you have data.

https://help.mypurecloud.com/articles/collect-digits-data-action/

HTH

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Paul Simpson
Eventus Solutions Group
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